BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Question

This crash happens pretty regularly; never twice in a single day, but at least once or twice a month.

The code is always VIDEO_MEMORY_MANAGEMENT_INTERNAL.

The BSOD is also always colored strangely when I get the above code; it looks like the colors are inverted or somehow changed, and it definitely doesn't look like it's supposed to happen.

My computer always boots successfully after the crash.

My graphics card's drivers are up to date.

DMP Files

MSinfo File

I'd provide a photo of what the glitched BSOD looks like, but I forgot to take one.

Looking for a permanent fix; this crash has been happening for at least a year and a half.

***Original title: Video Memory Management Internal and a glitched "blue"screen.***

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.

The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.

Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.

I would suggest you to uninstall the graphics drivers and then re-install them from the manufacturer website to see if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
3. Expand Display Adapters.
4. Right click on the Display drivers and click on Uninstall.
5. Check the box Delete the driver software for this device.
6. Click on OK.
7. Do not restart the PC.

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the manufacturer website.

Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk

If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Answer 2

Hi,

Thank you for replying with the information.

I apologize for the delayed response.

Since you have installed the drivers once again, I would suggest you to restart the PC to finish the installation of the drivers.

If you are still facing the issue, I would suggest you to update the BIOS by getting in touch with the manufacturer and see if the issue persists.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Answer 3

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.

The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.

Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.

I would suggest you to uninstall the graphics drivers and then re-install them from the manufacturer website to see if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
3. Expand Display Adapters.
4. Right click on the Display drivers and click on Uninstall.
5. Check the box Delete the driver software for this device.
6. Click on OK.
7. Do not restart the PC.

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the manufacturer website.

Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk

If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Well, I'm now attempting to reinstall both of the Display Adapter drivers (which I have also now uninstalled).

Both the Intel HD Graphics 530 driver and the nVIDIA GeForce GTX 1060 drivers which I downloaded from the link you provided me are refusing to install for the same reason; "Your device does not meet the minimum requirements". The Intel 530 driver says it is specifically made for three different Intel processors, one of which being the exact processor I have, the Intel Core i7-6700HQ. I don't understand what minimum requirement I'm missing, and I can't figure any reason why the nVIDIA driver isn't installing either.

I haven't yet made any attempt to install the BIOS update, since it claims it would restart my PC, and you've told me not to restart the PC (I asumme until I reinstall everything).

Help me Prakhar_Khare, you're my only hope.

Answer 4

I've taken the liberty of using the nVIDIA GeForce Experience program to install the latest version of the nVIDIA driver, and I've also used the Intel Driver & Support Assistant to install the latest version of the Intel 530 graphics driver. Since they are now both installed, but both of the programs recommend I restart my computer to have the installations finish. I haven't modified my BIOS, so I'm hoping that nothing will go wrong.