Mac Safari 14.1 Remote Desktop Web Client - nothing happens when clicking resource

Question

Mac Safari 14.1 Remote Desktop Web Client - nothing happens when clicking resource

amaneta 1

I'm accessing work through Safari on my iMac. I just updated to Big Sur 11.3 yesterday. Now, when I go to the website to access my virtual PC, clicking on the resource (virtual PC) opens the "Access Local Resources" window, but then does nothing after I click Allow. I've deleted the cookies for microsoft. I've restarted. Nothing I've tried so far works. I CAN, however, log in as usual using Firefox.

How do I get this working again in Safari?

Thanks for your help!

Dan Hausman 1 Reputation point

2021-05-16T13:16:09.327+00:00

I am having the same issue with 11.3.1 and Safari 14.1 Using the Remote desktop client works just fine, but using the Web Remote Desktop does not work any more. We are running web remote desktop version 1.0.24.0.

This may be a safari bug.
Leila Kong 3,706 Reputation points

2021-05-17T06:26:18.877+00:00

Hello @Dan Hausman ,

What about using Safari in private browsing mode?
Dan Hausman 1 Reputation point

2021-05-17T10:37:31.103+00:00

I did try the following:

InPrivate mode
All extensions disabled

Running macOS 11.3.1 Safari 14.1. I did not have success with any of the above.

Dan

4 answers

Your answer

Dan Hausman 1 Reputation point

2021-05-16T13:16:09.327+00:00

I am having the same issue with 11.3.1 and Safari 14.1 Using the Remote desktop client works just fine, but using the Web Remote Desktop does not work any more. We are running web remote desktop version 1.0.24.0.

This may be a safari bug.
Leila Kong 3,706 Reputation points

2021-05-17T06:26:18.877+00:00

Hello @Dan Hausman ,

What about using Safari in private browsing mode?
Dan Hausman 1 Reputation point

2021-05-17T10:37:31.103+00:00

I did try the following:

InPrivate mode
All extensions disabled

Running macOS 11.3.1 Safari 14.1. I did not have success with any of the above.

Dan

Answer 1

Hello @amaneta ,

Did this issue only happen for Web Client? Will the Microsoft Remote Desktop app work for your Mac?
Did you update the Remote Desktop web client to the latest available version?
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/web-client-whatsnew
Did you have Microsoft Remote Desktop 10 installed? Older versions of Microsoft Remote Desktop are not compatible with this Safari browser service.
https://apps.apple.com/gb/app/microsoft-remote-desktop-10/id1295203466?mt=12

FYI:
https://learn.microsoft.com/en-us/answers/questions/116804/remote-desktop-web-client-doesn39t-install-the-lat.html

Best regards,
Leila

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Answer 2

Leila Kong 3,706

Hello @amaneta ,

How are things going there on this issue?
Please let me know if you would like further assistance.

Answer 3

Leila Kong 3,706

Hello @amaneta & @Dan Hausman ,

We haven’t heard from you in a couple of days. Please post back at your convenience if we can assist further.

Did you access the following web client page: https://rdweb.wvd.microsoft.com/arm/webclient?

Connect to Windows Virtual Desktop with the web client: https://learn.microsoft.com/en-us/azure/virtual-desktop/connect-web

Dan Hausman 1 Reputation point

2021-05-24T12:21:07.45+00:00

I can access that page, but seeing that page on our rdweb sever was fine too. Logging into the Remote Desktop web server was not the issue. The problem was connecting to a computer once logged into rdweb.

When I log in using your link I get:
It looks like your system administrator hasn’t set up any resources for ******@osu.edu yet. Please choose a different account or try again. If you believe you have received this message in error, please contact your system administrator.

When I log into my server, I can see all of my connections and click on one, I get the message about allowing local access. Once I allow it, I get taken back to the screen with all of my connections and nothing happens when using safari.

Dan
Leila Kong 3,706 Reputation points

2021-05-25T07:01:17.313+00:00

Hello @Dan Hausman & @amaneta ,

Thanks for your response. Is it also working for you with Firefox? What about the previous version of MacOS?

https://www.theofficemaven.com/news/remote-desktop-web-client
https://github.com/MicrosoftDocs/windowsserverdocs/blob/master/WindowsServerDocs/remote/remote-desktop-services/clients/remote-desktop-web-client.md

If not solved, you may open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Also, we sincerely suggest that you could post this issue to the uservoice and let others vote for it to see if there will be any feedback from the product team.
https://remotedesktop.uservoice.com/forums/911494-remote-desktop-web-client?category_id=369019

Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics. Thanks for your cooperation!
Dan Hausman 1 Reputation point

2021-05-25T11:05:00.987+00:00

It is working fine in Firefox and Chrome. Was also fine in previous versions of macOS. I already posted in UserVoice.

Answer 4

Leila Kong 3,706

Hello @amaneta & @Dan Hausman ,

I've received feedback from our product group that it is a known issue with Mac Safari Remote Desktop Web Client.
Fix is deployed across most regions, but not across all PROD rings. Users should continue to use an alternate browser until the fix is fully rolled out.
If Safari is the only option, users can try to use this URL to get the fixed client (1.0.24.71): https://rdweb-r1.wvd.microsoft.com/arm/webclient/index.html
Will keep you updated.

Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics. Thanks for your cooperation!

Dan Hausman 1 Reputation point

2021-05-28T11:09:13.217+00:00

Thanks, we are self hosted, any ideas when it will be released for us who are on private cloud?

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/web-client-whatsnew

Latest version I see is 1.0.24.0

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Mac Safari 14.1 Remote Desktop Web Client - nothing happens when clicking resource

4 answers

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