Update issues

Question

After a mandatory update the computer won't boot up anymore.

Answer 1

Thanks for your feedback!

In this case you need to enter the Recovery Environment via Installation Media.

Create Installation Media

1. To create an Installation Media, you will need the following items:

• A Flash Drive of 8GB or more.
• Another computer with internet access.

ATTENTION: Back up the files on your Flash Drive to a safe location, as the Flash Drive will be formatted.

2. Download the Media Creation Tools from the link below.

Windows 11
https://www.microsoft.com/en-us/software-downlo...

Windows 10
https://www.microsoft.com/en-us/software-downlo...

3. Open Media Creation Tools > In the Permission Window, select "Yes".
4. Accept the Terms > In the next window, check the option "Create installation media (USB Flash Drive, DVD, or ISO file) for another PC" > Continue.

OPTIONAL: Uncheck the option "Use recommended options for this PC" > Select your language, desired Windows Edition and Architecture > Continue.

5. In "Choose how the media will be used", select the option "USB Flash Drive" > Select the Flash Drive > Continue.
6. Wait for the Installation Media to be created.

Entering Recovery Mode (WinRE)

1. Connect the Installation Media (Flash Drive) to the PC that is not working.
2. Go to your PC’s BIOS > Check if the boot order is correct.

• When connecting the PC, press the F2 keys continuously until you reach the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.
• Enter the advanced mode (F7 key) > Go to Boot option > Boot Order > Select "UEFI: " option first.
• If you have questions about which device you should select in First Place (#1), take pictures from the Boot tab and attach it to this topic.

3. Save and Quit (Press F10 Key) > When you reach the Language Selection Screen and Keyboard Layout, click Next > On the Installation Screen, click "Repair Computer"
4. In Recovery Mode, select 'Troubleshooting' > Here you will have several options for Windows recovery. Try the following options:

Boot Repair:

Windows will try to fix the problem.

• If you are not successful, proceed to the next step.

Uninstall Updates:

• Choose the "Uninstall Latest Quality Update" option.
• If the problem persists, go back to the Menu and choose the "Uninstall Latest Feature Update" option.

System Restore:

Scroll through the Restore Window until you reach the available Restore Points > Choose the latest > Advance options.

• If any error occurs, skip to next step.

Command Prompt:

In the terminal, type the repair commands below.
ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete > Run next list command > When you execute all commands, restart your computer.

sfc /scannow

chkdsk c: /f /x /r

• Proceed to next step if you do not solve your problem.

Boot Configuration:

Click the option to restart the computer > Select option 4 (Safe Mode > If you access Windows, return to normal the parameter that was modified in the Registry Editor.

Restore the PC

1. Under 'Troubleshooting', select the option "Restore PC" > "Keep my files" to completely restore your computer and keep your files.
2. Choose the reinstallation method "Download from Cloud". If error occurs, choose "Local Reinstallation".

Answer 2

Computer will not enter the blue screen. If I hit F8 on startup it just gives me the stats of the computer on the screen. If I don't hit anything the computer just runs on a black screen with no mouse. I have hard reset 10 times and nothing is working. But the monitor definitely works and the computer is definitely running.

Answer 3

Hello!

Try these solutions below:

1. Turn off your computer during startup or Blue Screen until you enter the Recovery Environment.

• On the Blue Screen with the "Restart" and "Advanced Options" options, click Advanced Options.

2. In Recovery Mode, select Troubleshooting > Here you will have several options for Windows recovery. Try the following options:

Boot Repair:

Windows will try to fix the problem.

• If you are not successful, proceed to the next step.

Uninstall Updates:

• Choose the "Uninstall Latest Quality Update" option.
• If the problem persists, go back to the Menu and choose the "Uninstall Latest Feature Update" option.

System Restore:

Scroll through the Restore Window until you reach the available Restore Points > Choose the latest > Advance options.

• If any error occurs, skip to next step.

Command Prompt:

In the terminal, type the repair commands below.

ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete > Run next list command > When you execute all commands, restart your computer.

sfc /scannow

chkdsk c: /f /x /r

• Proceed to next step if you do not solve your problem.

Boot Configuration:

Click the option to restart the computer > Select option 4 (Safe Mode > If you access Windows, tell me for more troubleshootings.

Restore the PC

1. Under 'Troubleshooting', select the option "Restore PC" > "Keep my files" to completely restore your computer and keep your files.
2. Choose the reinstallation method "Download from Cloud". If error occurs, choose "Local Reinstallation".