Installation issues

Question

I’m trying to reinstall the NVIDIA App but when I run the installer it automatically installs into my D drive and not my local C drive and the app won’t work and I don’t know what else I can do.

I’ve spoke to NVIDIA support with no luck and Microsoft technical support with no luck.

I’m running windows 11 on a desktop and my graphics card is a GeForce GTX 1080.

For some reason when I run the Nvidia app installer it doesn’t give me an option to choose where to install the app and I don’t know why it has all of a sudden decided install apps into my D drive and not my local C drive.

I’ve tried using a new user account, Nvidia full cleanup tool and a complete fresh download of drivers and app but nothing has worked.

And I’m at the point of not knowing what to do, I do have a windows update that needs installing but sadly I don’t have TPM 2.0 so can’t install it.

The app was working at the beginning of last week but because my local C dive was at capacity I needs to uninstall some apps to make space and I did that and have installed everything back on and is working ok apart from the NVIDIA app and Ubisoft connect but I don’t know if the two are related.

Any help would be greatly appreciated as this is driving me insane.

Answer 1

I have done as you said and the installer is still installing the app into my D drive.

Answer 2

Thank you for the screenshots, your registry indicates the problem is you must have tried to move your Downloads folder to the D drive and it is now referenced as D:\Program Files.

1

Open File Explorer, then go into your user folder inside C:\Users

Right click in there and select New - Folder, then name that folder Downloads.

Close File Explorer.

2

Open the Registry Editor again, it will still be in the same place.

3

Double click {7D83EE9B-2244-4E70-B1F5-5393042AF1E4}, set its Value Data to this and click OK

%USERPROFILE%\Downloads

4

Double click {374DE290-123F-4565-9164-39C4925E467B}, set its Value Data to this and click OK

%USERPROFILE%\Downloads

5

Close the Registry Editor, then restart your PC to apply the changes.

.

Answer 3

Hopefully this is what you are after.

Answer 4

Hi, I am Dave, I will help you with this.

1

Open the Settings App, then go to System - Storage - Advanced Storage Settings.

Click 'Where New Content is Saved'.

Please provide a screenshot of that window.

2

Click your Start Button, type regedit and hit Enter to open the Registry Editor.

Click View and make sure 'Address Bar' is turned on.

Paste this into the Address Bar at the top and hit Enter.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Please provide a screenshot of that Registry Editor page.

Answer 5

Hi Mathew,

You can try disconnecting the power and data cables of your D drive and do the installation. This might let the Nvidia installer select the only existing drive you have in your PC.

Regards,

Calvin