computer lock

Question

Two days ago, as soon as I started my computer, the following message appeared.

Please enter your recovery key to resume operation.

Even though I followed the instructions, my computer could not be started and I had to do a recovery/restore with what that means.

Why did this happen, without me having done anything?

Is this Microsoft's stupidity?

Answer 1

Hello again dear Gunasekar_N

what does the "lock" option in the function menu mean?

i saw it and thought maybe i accidentally pressed that option instead of suspend.

if pressed, is the 48 digit code required for unlock computer?

thanks

regards

Answer 2

Hello dear Gunasekar_N

thank you for your answer.

attach screenshots

as i found the recovery key past it in the white field without result.

i tried via web the same again.

finaly according last pic choose repair having made backup before.

The night before, I had left the computer on standby and in the morning it was locked.

why this happened ?

sorry for my English due that my level is "lower"

Answer 3

Hello,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

1. Could you please provide a complete screenshot of the error message for our reference?
2. Are you being prompted for the BitLocker Recovery key?

You can locate the BitLocker Recovery key in your Microsoft account -

https://account.microsoft.com/devices/recoverykey

* Sign in with your Microsoft account on the link above.

* Use the related recovery key to unlock the drive.

See "Find your BitLocker recovery key" (Related article for your reference)

https://support.microsoft.com/help/6b71ad27-0b8...

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N