System keep rebooting

Question

My laptop keeps rebooting again and again. The CBS log is like this, I doubt if that is an update not installed correctly that causes the system to reboot itself repetitively. I've tried sfc /scannow and the clean img operations, but it is still rebooting. So I wen to the CBS log and would like to know if there is any clue.

If there is more information needed, please let me know. Thanks!

Version Windows 11 家庭中文版 (Family Chinese)

Version 23H2

OS version 22631.4460

Windows Feature Experience Pack 1000.22700.1047.0

2024-11-20 21:03:07, Info CBS TI: --- Initializing Trusted Installer ---

2024-11-20 21:03:07, Info CBS TI: Last boot time: 2024-11-20 21:02:53.500

2024-11-20 21:03:07, Info CBS TI: It looks like TI crashed or was interrupted last time it was started

2024-11-20 21:03:07, Info CBS Deleting the contents of directory: \?\C:\windows\CbsTemp

2024-11-20 21:03:07, Info CBS Deletion of: \?\C:\windows\CbsTemp successful

2024-11-20 21:03:07, Info CBS Starting TrustedInstaller initialization.

2024-11-20 21:03:07, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:4

2024-11-20 21:03:07, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:5

2024-11-20 21:03:07, Info CBS Lock: New lock added: WinlogonNotifyLock, level: 8, total lock:6

2024-11-20 21:03:07, Info CBS Ending TrustedInstaller initialization.

2024-11-20 21:03:07, Info CBS Starting the TrustedInstaller main loop.

2024-11-20 21:03:07, Info CBS TrustedInstaller service starts successfully.

2024-11-20 21:03:07, Info CBS No startup processing required, TrustedInstaller service was not set as autostart

2024-11-20 21:03:07, Info CBS Startup processing thread terminated normally

2024-11-20 21:03:07, Info CBS TI: Startup Processing completes, release startup processing lock.

2024-11-20 21:03:07, Info CBS Starting TiWorker initialization.

2024-11-20 21:03:07, Info CBS Lock: New lock added: TiWorkerClassFactory, level: 30, total lock:2

2024-11-20 21:03:07, Info CBS Ending TiWorker initialization.

2024-11-20 21:03:07, Info CBS Starting the TiWorker main loop.

2024-11-20 21:03:07, Info CBS TiWorker starts successfully.

2024-11-20 21:03:07, Info CBS Lock: New lock added: CCbsWorker, level: 5, total lock:3

2024-11-20 21:03:07, Info CBS Universal Time is: 2024-11-20 13:03:07.454

2024-11-20 21:03:07, Info CBS Loaded Servicing Stack v10.0.22621.4383 with Core: C:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.4383_none_e957b12c42d242a6\cbscore.dll

2024-11-20 21:03:07, Info CBS Build: 22621.1.amd64fre.ni_release.220506-1250

2024-11-20 21:03:07, Info CSI 00000001@2024/11/20:13:03:07.454 WcpInitialize: wcp.dll version 10.0.22621.4383 (WinBuild.160101.0800)

2024-11-20 21:03:07, Info CBS TurboContainer load Successful

2024-11-20 21:03:07, Info CBS Lock: New lock added: CCbsSessionManager, level: 11, total lock:9

2024-11-20 21:03:07, Info CBS Lock: New lock added: CSIInventoryCriticalSection, level: 64, total lock:10

2024-11-20 21:03:07, Info CBS NonStart: Set pending store consistency check.

2024-11-20 21:03:07, Info CBS Session: 31144780_2333886604 initialized by client DISM Package Manager Provider, external staging directory: (null)

2024-11-20 21:03:07, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-Accessibility-Braille-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Installed

2024-11-20 21:03:07, Info CBS Appl: detect Parent, Package: Microsoft-Windows-Holographic-Desktop-FOD-Package~31bf3856ad364e35~amd6410.0.22621.1, Parent: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd6410.0.22621.1, Disposition = Detect, VersionComp: EQ, BuildComp: GE, RevisionComp: GE, Exist: present

.....

2024-11-20 21:03:07, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-WMIC-FoD-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Superseded

2024-11-20 21:03:07, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-Xps-Xps-Viewer-Opt-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Installed

2024-11-20 21:03:10, Info CBS Session: 31144780_2359340024 initialized by client WinMgmt, external staging directory: (null)

2024-11-20 21:03:10, Info CBS Package Format: PSFX

2024-11-20 21:03:10, Info CBS Delta Format: ForwardOnly

2024-11-20 21:03:10, Info CBS Package Format: PSFX

2024-11-20 21:03:10, Info CBS Delta Format: ForwardOnly

2024-11-20 21:03:10, Info CBS Appl:LCU package and revision compare set to explicit

2024-11-20 21:03:10, Info CBS Package Format: PSFX

2024-11-20 21:03:10, Info CBS Delta Format: ForwardOnly

2024-11-20 21:03:10, Info CBS Session: 31144780_2359340024 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]

2024-11-20 21:04:06, Info CBS Session: 31144780_2928689870 initialized by client DISM Package Manager Provider, external staging directory: (null)

After this message the device reboot.

Answer 1

To those who have the same questions as me, I think I kind of find the solution. The rebooting might be caused by drivers, if to be specific, for me it's Nvidia GPU. First disable fast startup as instructed in this post:

https://support.lenovo.com/us/en/solutions/ht513773-how-to-enable-or-disable-fast-startup-on-windows-11

Then, uninstall GeForce EXperience and install the OEM Nvidia GPU driver (if your version is different from the OEM one) can help a lot for me. I don't know if an update to the newest version will also help. Also,

Apart from this, there are also fatal errors about TLS, cplspcon service and igfxCUIService2.0.0.0 appear in my event viewer, but seem no influence so far.

If the moderator has some other advice or insight, please also post to help other users who may comes across this question :)

As I am using a Chinese version Lenovo laptop, I will also use Chinese to explain again:

如果有联想笔记本win11用户和我一样遇到不停重启黑屏、甚至进入蓝屏的问题，但还能短暂在桌面停留、且使用的是Nvidia独立显卡，可以尝试：卸载联想电脑管家（因为它的待机壁纸功能也会影响重启），关闭快速启动（参照https://support.lenovo.com/us/en/solutions/ht513773-how-to-enable-or-disable-fast-startup-on-windows-11），

卸载GeForce Experience。如果现在的Nvidia显卡驱动版本和品牌商驱动不一样，尝试安装品牌商驱动。我的笔记本这之后就基本不会重启了，但是我最近并不会用到这张显卡，所以不知道如果使用的话是否还会有其它错误出现。此外，我不知道更新到Nvidia官网最新驱动是否也会有用。

Answer 2

P.S. Do the operations related to Nvidia GPU if you find "The NVIDIA LocalSystem Container service terminated unexpectedly....." message in event viewer or find opening GeForce Experience. I'm not sure if will work when the above error does not appear.

如果事件查看器中出现”NVIDIA LocalSystem Container 服务意外地终止，这种情况已经出现了....“或者打开GeForce Experience会显示错误的问题再尝试显卡相关的操作，我不确定如果显卡没有明显错误的话这些步骤是否有效。

Answer 3

After I posted this reply and try again clean img restorehealth the laptop start to show Recovery blue screen...

Answer 4

Hi, Thanks for your reply. I still experience reboots, the device will usually reboot within 30 mins of use. I try to record the log that appears right before the reboot, and I will post them below. I don't experience a blue screen, it is just the device will suddenly restart itself. However, I don't know if this is related--I used to install a third-party PC manager, and while the PC manager remained in my device, I experienced repetitive reboots and finally entered the automatic repair screen. After I uninstalled that software, there were no repetitive reboots but the device still restarted itself as I mentioned, within 30 mins of use.

Some CBS log before restart is listed below, I hope they may be useful:

2024-11-20 22:29:13, Info CBS Ending TrustedInstaller finalization.

2024-11-20 22:41:24, Info CBS TI: --- Initializing Trusted Installer ---

2024-11-20 22:41:24, Info CBS TI: Last boot time: 2024-11-20 22:41:10.500

2024-11-20 22:41:24, Info CBS Starting TrustedInstaller initialization.

2024-11-20 22:41:24, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:4

2024-11-20 22:41:24, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:5

2024-11-20 22:41:24, Info CBS Lock: New lock added: WinlogonNotifyLock, level: 8, total lock:6

2024-11-20 22:41:24, Info CBS Ending TrustedInstaller initialization.

2024-11-20 22:41:24, Info CBS Starting the TrustedInstaller main loop.

2024-11-20 22:41:24, Info CBS TrustedInstaller service starts successfully.

2024-11-20 22:41:24, Info CBS No startup processing required, TrustedInstaller service was not set as autostart

2024-11-20 22:41:24, Info CBS Startup processing thread terminated normally

2024-11-20 22:41:24, Info CBS TI: Startup Processing completes, release startup processing lock.

2024-11-20 22:41:24, Info CBS Starting TiWorker initialization.

2024-11-20 22:41:24, Info CBS Lock: New lock added: TiWorkerClassFactory, level: 30, total lock:2

2024-11-20 22:41:24, Info CBS Ending TiWorker initialization.

2024-11-20 22:41:24, Info CBS Starting the TiWorker main loop.

2024-11-20 22:41:24, Info CBS TiWorker starts successfully.

2024-11-20 22:41:24, Info CBS Lock: New lock added: CCbsWorker, level: 5, total lock:3

2024-11-20 22:41:24, Info CBS Universal Time is: 2024-11-20 14:41:24.512

2024-11-20 22:41:24, Info CBS Loaded Servicing Stack v10.0.22621.4383 with Core: C:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.22621.4383_none_e957b12c42d242a6\cbscore.dll

2024-11-20 22:41:24, Info CBS Build: 22621.1.amd64fre.ni_release.220506-1250

2024-11-20 22:41:24, Info CSI 00000001@2024/11/20:14:41:24.512 WcpInitialize: wcp.dll version 10.0.22621.4383 (WinBuild.160101.0800)

2024-11-20 22:41:24, Info CBS TurboContainer load Successful

2024-11-20 22:41:24, Info CBS Lock: New lock added: CCbsSessionManager, level: 11, total lock:9

2024-11-20 22:41:24, Info CBS Lock: New lock added: CSIInventoryCriticalSection, level: 64, total lock:10

2024-11-20 22:41:24, Info CBS NonStart: Set pending store consistency check.

2024-11-20 22:41:24, Info CBS Session: 31144794_1174944586 initialized by client DISM Package Manager Provider, external staging directory: (null)

2024-11-20 22:41:24, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-Xps-Xps-Viewer-Opt-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Installed

2024-11-20 22:41:27, Info CBS Session: 31144794_1200577490 initialized by client WinMgmt, external staging directory: (null)

2024-11-20 22:41:27, Info CBS Package Format: PSFX

2024-11-20 22:41:27, Info CBS Delta Format: ForwardOnly

2024-11-20 22:41:27, Info CBS Package Format: PSFX

2024-11-20 22:41:27, Info CBS Delta Format: ForwardOnly

2024-11-20 22:41:27, Info CBS Appl:LCU package and revision compare set to explicit

2024-11-20 22:41:27, Info CBS Package Format: PSFX

2024-11-20 22:41:27, Info CBS Delta Format: ForwardOnly

2024-11-20 22:41:27, Info CBS Session: 31144794_1200577490 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]

====

2024-11-20 23:10:23, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-WMI-SNMP-Provider-Client-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Installed

2024-11-20 23:10:23, Info CBS Appl: Higher version found for package: Microsoft-Windows-WMIC-FoD-Package~31bf3856ad364e35~amd6410.0.22621.1, superseded. (Version on system:Microsoft-Windows-WMIC-FoD-Package~31bf3856ad364e35~amd6410.0.22621.4455)

2024-11-20 23:10:23, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-WMIC-FoD-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Superseded

2024-11-20 23:10:23, Info CBS Appl: Evaluating package applicability for package Microsoft-Windows-Xps-Xps-Viewer-Opt-Package~31bf3856ad364e35~amd64~~10.0.22621.1, applicable state: Installed

2024-11-20 23:10:27, Info CBS Session: 31144798_1420532799 initialized by client WinMgmt, external staging directory: (null)

2024-11-20 23:10:27, Info CBS Package Format: PSFX

2024-11-20 23:10:27, Info CBS Delta Format: ForwardOnly

2024-11-20 23:10:27, Info CBS Package Format: PSFX

2024-11-20 23:10:27, Info CBS Delta Format: ForwardOnly

2024-11-20 23:10:27, Info CBS Appl:LCU package and revision compare set to explicit

2024-11-20 23:10:27, Info CBS Package Format: PSFX

2024-11-20 23:10:27, Info CBS Delta Format: ForwardOnly

2024-11-20 23:10:27, Info CBS Session: 31144798_1420532799 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]

Answer 5

Hi Lisa Li,

Welcome to Microsoft Community.

We understand your concern about your device constantly restarting.

This may interrupt the use of your device.

The message you shared indicates that your device is trying to install some optional features and the installation was successful.

• 
• 
• 
• Available features on demand | Microsoft Learn

If possible, would you mind sharing more information about this issue with us?

• As of your receipt of this email, are you still experiencing repeated reboots of your device?
• Are you experiencing other types of problems with your device, for example, crashes, blue screens?

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support