roblox

Question

hi my name is justin i play roblox and for some reason every time i play roblox it like lags out and everyone freezes or walks in place and it says please check your internet connection and try again but my internet is ok and this does not happen with any other game and roblox wont help so ima asking to see if you guys know what to dofor some reason it wont give me the Message this time but this is what is usually gives me

Answer 1

Hello! I'm Jen, and I'd be happy to help you out with this issue.

I'm sorry to hear you're experiencing this issue. Try clearing Roblox cache and check if it helps. To do so, press Windows + R to open Run dialog box. Type in %localappdata% and click OK. Look for Roblox folder and delete the contents of it. Clearing the cache folder of any application doesn't affect its performance or your data. Restart your computer then verify the result.

Let me know if this solution works for you. If not, please feel free to reply, and I'll be happy to provide further assistance. Thank you.

Best Regards!

Jen :)

Answer 2

Hi,

Do you have VPN or any antivirus software enabled? Try turning them off and see if it resolves the issue. Try switching to a different connection as well and see if it helps. You could also check the following page for other resolutions you could try to fix the problem. Hope this helps.

https://en.help.roblox.com/hc/en-us/articles/20...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards.

Answer 3

sadly i do not have this on my computer

Answer 4

Hi Jessica,

Could you please check if you have Iriun webcam installed on your computer? If so, try disabling it to see if it resolves the issue. Some users with this same issue have reported that disabling or uninstalling the program has worked for them.

Thanks.

Answer 5

sadly this did not work but if you cant find anything else then thats fine