Error Code 0x80190194

Question

My dad passed away 3 years ago (4 this November) and he left me his little HP all in one. I have not had the heart to remove his info and do not wish to. I can sign in to his computer so there is no problem there. The problem is I added my account to the computer and it use to work fine, but now when I try to sign in it asks me to create a PIN and when I do it says "Something went wrong" and every time I hit retry it says the same thing, and if I hit skip this step it gives me an error code 0x80190194. I do not know what to do. I really need to be able to access my account on the computer. Please help!!!

Answer 1

Hi Lee Anne Ford

Welcome to Microsoft Community.

I understand that you are having trouble on PIN cannot be created properly, and I understand your confusion.

I'm sorry to hear that.

You can try to create a new local administrator user for your computer by following the steps below:

Restart your computer and press Shift during the boot process, this will take you to Advanced Boot and Command Prompt. Enter the following commands in order: 

bcdedit /enum all  

Look for the device entry, it will usually show the path to the boot disk. Like what:  

device partition=C  

If you're D, type D in the first step. 

on the login screen, hold down the Shift key and select Power Options->Restart. On the "Choose an option" screen, select Troubleshoot >Advanced options-> Command Prompt. Then enter the following commands: 

C: 

cd \Windows\system32 

rename utilman.exe utilman-backup.exe 

copy cmd.exe utilman.exe 

After running the commands, close the terminal window and restart the computer. 

After restarting, select the accessibility options icon to open a terminal window and enter the following commands: 

net user /add user1 pass1  

net localgroup administrators user1 /add 

(Replace "user1" and "pass1" with the new user's username and password.) 

You can then try to remove the PIN from the PIN database of the newly created local administrator account. 

Then, restart the computer normally. Select the new user at the bottom left of the screen and log in. Reset the PIN database as mentioned above.  

When everything is finished, go to File Explorer->This PC->C->Windows->system32 drive, and rename it from "utilman-backup.exe" to "utilman.exe", overwriting the file.  

Feel free to post back if you need further assistance.

Best Regards, 

Pluto.Z-MSFT | Microsoft Community Support Specialist