Microsoft-Windows-Kernel-PnP/Device Configuration Event ID 411

Question

It happen only when booting up my laptop. I have tried to reinstall the graphic driver also the same can u help me

This is my laptop spec
Amd Ryzen 5 7535HS
Nvidia RTX 3060 6GB
RAM 16GB

https://1drv.ms/u/s!AvG32bn0MXHNg4Jxmh9z8QZ0MjmtbA?e=T24Dxy

this is the link for the minidump thank you

Answer 1

Hi Danish, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is 0x9F_3_IMAGE_usbccgp.sys, this usually occurs when the USB driver is not compatible with the system or there is a misconfiguration, for us to fix the issue, kindly follow the steps below:

Method 1. Disable power management of the USB hub

-Press the Windows key + X

-Go to Device Manager

-Expand the Universal Serial Bus Controller

-Look for USB 3.0 or USB Root Hub or a similar name

-Right-click > Click Power Management

-Uncheck "Allow the computer to turn off this device to save power"

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, please download and install the BIOS update from your manufacturer's website.

Let me know how it goes and I hope that helps.

Bernard

Answer 2

Hi Danish, as per checking and analyzing the new DMP file, it is still displaying the same issue, in this case, I suggest updating your BIOS from your manufacturer's website, however, if the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your motherboard.

Answer 3

which one ya

Answer 4

Hi Bernard can u check for me one last time
I got a new crash

https://1drv.ms/u/s!AvG32bn0MXHNg4J1WNOzYHRhjI7W6w?e=HKJMb1

Answer 5

Hi Danish, since there are many USB 3.0 and 2.0 I suggest doing it first from the top and observe, then proceed to another one if the issue persists, this is likely a trial and error until we find out what driver is causing the issue, or I suggest updating your BIOS first.