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Windows start menu keeps scrolling automatically

Anonymous
2022-10-31T12:06:09+00:00

Hi there,

So basically I just opened Windows Search / Windows Start menu and tried to search for something when I noticed that it kept scrolling automatically through all my apps / options on the start menu. I have attached a video turned to a gif. I can't search for anything and I'm not sure how to fix it.

I'm on Windows 10. And I don't think it is a keyboard issue or a mouse scrolling issue because when I open any other app it doesn't scroll like that.

Windows for home | Windows 10 | Cortana and search

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  1. John DeV 163.3K Reputation points Independent Advisor
    2022-10-31T12:37:04+00:00

    Hello peachyoana,

    Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

    Please try the following methods below

    1. Please try to disconnect any external device from your computer. If you have a controller connected, check if one of your controller's direction controlling stick is stuck in a certain position.
    2. You may also try the free edition of Malwarebytes to scan your system for any malware.

    https://www.malwarebytes.com/mwb-download/

    1. Perform a Clean Boot

    Determine if a background program or a software conflict is causing the issue.

    Go to the search box > type msconfig

    Select System Configuration > go to the Services tab.

    Select and put a check mark on "Hide all Microsoft services" > Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly check the support article below for more details

    https://support.microsoft.com/en-us/topic/how-t...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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