windos 10

Question

i had windows ten on my computer when i brought it but i had to replace my motherboard and now my computer has gone to window 8. how came i get windows 10 back as i think it was a free upgrade they did when i drought it. i done seem to have a key code on my tower.

Answer 1

Hello kayfinch,

Welcome to Microsoft community.

When you buy a computer, the pre-installed Windows system is actually tied to the motherboard. If you replace your motherboard, the Windows license you previously had will be lost with it.

For your current situation, the best solution is to contact the person who helped you replace your motherboard at the time and ask them to help you resolve this issue.

If there's anything that's not clear, don't hesitate to let me know.

Sincerely,

Mavis - MSFT | Microsoft Community Support Specialist

Answer 2

Hi kayfinch,

You and your son were able to upgrade to Windows 10 because it was a free upgrade, so you were able to use Windows 10 without replacing your motherboard. But the free upgrade is now over, so if your current motherboard is Windows 8. 1, you may need to replace it.

However, there is still only one possible way you can try to enable you to upgrade to Windows 10 again.

First you can download the Windows 10 ISO file from this site and then refer to the steps in this article to see if you can activate Windows 10.

Reactivating Windows after a hardware change (microsoft.com)

If the above method still doesn't work, then you may just not be able to continue using Windows 10.

I hope the above method will work for you.

Sincerely,

Mavis - MSFT | Microsoft Community Support Specialist

Answer 3

The motherboard was replaced with the same motherboard that's came out of my computer why it gone back windows 8.1 currys up graded my old windows 8. 1 motherboard with an download why can't I do the same. My sons computer is Windows 7 motherboard that zoom upgrade to Windows 10 when we drought it. So don't see why I have to buy a new motherboard.

Answer 4

Hi kayfinch,

If you need to replace your motherboard, it may be a better option to contact your computer manufacturer, who should help you replace it with a suitable one.

Also, as we said before, since Windows is pre-installed in the motherboard, if you change the motherboard, your system transfer will change with it. Currently, if you want to upgrade back to Windows 10, you still need to replace your motherboard again.

Sincerely,

Mavis - MSFT | Microsoft Community Support Specialist

Answer 5

My friend replaced the motherboard I replaced it with the same motherboard that was in it it was Windows 8.1. I can't get the free up grade like curry's did when they sold it to me.