Computer acting strange

Question

There seems to be something blocking my input. When I hear a chime that a device has been plugged in my mouse and keyboard stop functioning like normal. Once this chime is heard the computer will not even accept input from the on screen keyboard. When I try to use a right click menu it quickly disappears before I can use it. I've restarted the system multiple times and I've tried uninstalling and reinstalling the drivers. It also comes and goes with no rhyme or reason as to why. Any help would be appreciated.

Answer 1

Finally found the source. Oddly enough, it's my old gaming mouse I've been using for years. Not sure how but it may have become corrupted after all the resets I've had to do over the years. Guess I'll just have to get a new one.

Answer 2

Hi Alex. I'm Greg, 10 years awarded Windows MVP, here to help you.

See if it works normally in Windows 11 Safe Mode with Networking (so you have internet) or Safe Mode: https://helpdeskgeek.com/windows-11/how-to-star.... If this is not stable enough we'll move to the Repair Mode or bootable media.

1. If Safe Modes are stable this usually means the problem is a driver so Update your drivers and BIOS/UEFI firmware from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. Everything else depends on this.

2. Try these fixes for when Windows 11 or 10 makes a random USB connect or disconnect sound:

https://www.thewindowsclub.com/stop-random-usb-... (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.maketecheasier.com/stop-random-usb-...

https://www.youtube.com/watch?v=LciAFDFWJ1w

Go over WIndows 11 with this checklist to find and fix problems:

3. See if you can System Restore to a point before the problem started:

https://itechhacks.com/system-restore-windows-11/

System Restore is your first line of defense and can take you back to a point before a problem began like a time machine. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started. If System Restore is not enabled on C drive do that now so it's available in the future.

If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.droidwin.com/how-to-stop-only-a-spe...

4. Expedite install of all Windows Updates in Settings > Update & Security > Windows Update > Check for Updates, including needed restarts, then go back to check again until no more are offered.

Then go into Microsoft Store app > My Library > Get Updates and expedite all Store app Updates, too, until no more are offered.

5. Run a full Windows 11 Disk Check: https://allthings.how/how-to-run-chkdsk-in-wind...
6. Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:

https://www.makeuseof.com/clean-boot-windows-11/

7. Test for account corruption by creating a new Local Admin account to see if the problem goes away:

https://pureinfotech.com/create-local-administr...

Sign into the new account, test it works correctly, if so move files over, test all apps work or reinstall any that don't. Then when ready delete the old account in Settings > Accounts > Family & Other Users.

You can change it to your Microsoft account if desired in Settings > Accounts > Your Info > Sign in with a Microsoft Account Instead.

8. Download, install and run a full scan with free Malwarebyes from https://www.malwarebytes.com/mwb-download/ after enabling Root Kit scan in Scan Settings. Clean Up anything it finds and then run again. Turn off Real Time trial in Control panel to keep as on-demand scanner.
9. Run System File Checker/DISM in WIndows 11 to find and fix any broken System files:

https://www.elevenforum.com/t/use-system-file-c...

10. If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.