code 0x80090016

Question

I am getting this code when I try to log into my desktop running windows 10. States to click to set up PIN again. When I click that, it takes me back to enter my pin again.

Answer 1

Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there.

I'm sorry that you're having trouble with your PIN. For the error code you mentioned, you may try the following solutions on the thread below.

https://answers.microsoft.com/en-us/windows/for...

You may also try the solutions provided below, you may skip the steps that you've already performed:

Solution 1:

Delete NGC folder and add a new PIN code

Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

In NGC folder delete all the files. To do so you must be logged as Administrator.

delete the temp folder within the NGC folder

Now go to Settings > Accounts > Sign-in Options.

Click Add a PIN and add a new PIN code for your account.

PIN login should be working again.

Solution 2:

Try to switch to local account, and the add a PIN code.

Here are the steps::

Go to Settings > Accounts and locate your account.

Click Sign in with a Local Account instead.

Follow the instructions to set up a local account.

Sign out and sign in with your local account.

Now add a PIN code.

After you've added your PIN code you need to locate your account under the Accounts section in Settings.

Choose Sign in with a Microsoft Account instead.

PIN login should be working on your account.

or you may try this option

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type following command and press Enter key:

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET

Close Command Prompt.

Setup your PIN again then check if issue is resolved.

If you're still having trouble Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt, etc.

Try each option one at a time, then see of Windows will boot.

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this helps and looking forward for good results.

Kind regards,

Louie