Remove association

Question

Closing my Outlook  @live.com email account

trying to close/cancel my outlook email account ******@live.com

I go into my Microsoft account and select "close account" then have to enter my password, then it goes to a page that says I need to deactivate your Outlook.com or Hotmail account, which is what I'm trying to do, so I click OK which then says I must first cancel my billing service, which I don't even have. so I click the link which sends a code to my phone that I enter, then I enter my password again, then a page pops up that has nothing on it and no where to cancel or stop anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Answer 1

How do I close my account for Outlook.com, Hotmail and other Microsoft services?

["If you have an Ad-free Outlook.com, Xbox Live, or other subscription, cancel that subscription before you close your Microsoft account."]

http://windows.microsoft.com/en-US/windows-live/account-close-account

Answer 2

Jon,

A PS....FYI

To take a different approach...

"Simply walking away from the account after removing any and all personal data is by far the easiest approach to take."

Please read more here...

http://ask-leo.com/my_windows_live_hotmail_account_wont_close_what_do_i_do.html

Also applicable to Outlook.com > If you don't use your Windows Live ID for 365 days, your Windows Live ID will be permanently deleted.

Answer 3

The Microsoft account forum has been retired and all account related questions must now be asked online here

Select the error you need help with and fill out the requested details on the next page.  You need to be signed in with a Microsoft account to access the form.

You can read further information about blocked accounts here