Tracking Voting

Question

Hello,

I've submitted voting buttons in an email in Outlook. I received everyone's responses, however in the tracking view, it shows one or two missing. Even though I do have the email with their response.

Is there anyway to get their answer to pop up in the tracker view? Or will they need to submit their vote response again?

Thanks!

Answer 1

Hello,

Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well.

Based on the information you provided, it seems that you have sent an email with voting buttons to a group of recipients, but some of their responses are not showing up in the tracking view. This could be due to various reasons, such as:

• The recipients have not replied using the voting buttons, but have sent a regular reply message instead.

• The recipients have replied using the voting buttons, but their responses have been moved, deleted, or filtered by a rule in your inbox.

• The recipients have replied using the voting buttons, but their responses have been delayed or blocked by the network or the server.

• The tracking feature has not been updated or refreshed properly in your Outlook.

There are some possible steps that you can take to try to resolve this issue, such as:

• Check the responses that you have received in your inbox and make sure that they have the voting buttons icon and the response line in the message header. If not, ask the recipients to resend their votes using the voting buttons.

• Check your inbox and other folders and make sure that none of the responses have been moved, deleted, or filtered by a rule. If so, move them back to your inbox or undo the rule that affected them.

• Check the status of the network and the server and make sure that there are no issues that could delay or block the delivery of the responses. If so, wait for the issues to be resolved or contact your administrator for assistance.

• Check the tracking view and make sure that it is updated and refreshed properly. You can do this by clicking the Tracking button on the Message tab, or by opening the original message with voting buttons that you sent and clicking the Tracking button in the Show group. You can also manually run the Send/Receive command or restart your Outlook to refresh the tracking view.

I hope this helps you with your Outlook voting buttons issue.