One Note iOS Scribble not working

Question

Good morning,

I‘m on an iPad Pro 2021 12,9”, iOS 15.0.1, lates One Note version as of today.

The Apple scribble function isn’t working. As soon as I switch the Pen Tom scribble function, one note registers my pen as a finger and scrolls through the page instead of writing.

Maybe you guys a have an easy fix.

Regards,

Mathis

Answer 1

You’re right, I’m using an Apple Pencil 2. Gen.

I tried all your posted solutions, but still have the problem.

Scribble is activated, all settings are set correctly (scribble is working fine everywhere else).

As Soon as it’s activated within One Note the Pencil is still scrolling instead of recognizing me writing.

Answer 2

Hi Mathis Viethen,

Thanks for sharing updates with us and I apologize you meet such issue.

Since, your Apple Pencil setting all are correct in your iPad device and reset and uninstall/reinstall OneNote app doesn't work and still issue persist, to report this issue, we requested you please send/provide the feedback via Microsoft OneNote app (open OneNote, click on setting>send feedback), to related development OneNote team so that they can get notice about it and it will fix in next updates version. of OneNote for pad. It’s the best way to report to related Office development team and we are sure it will speed up this process. Your advice is very important to us.

I again really apologize for this because it effort on your daily work.

I appreciate your understanding and stay safe!!

Best Regards

Waqas Muhammad

Answer 3

Hi Wausau Muhammad,

I started usage with One Note Version 16.53.1, can’t tell if it worked or not before.

Reinstalling OneNote didn’t help.

I’m using it through an Office 365 business account.

Best Regards,

Mathis

Answer 4

Hi Mathis Viethen,

Thanks for sharing updates with us and I really appreciate your effort and your precious time doing those tests. I understand it effort in your daily work and I really apologize for it.

Since, reset OneNote app doesn't work and still issue persist, could you please try to uninstall/reinstall OneNote app form your iPad device and check the outcomes.

Meanwhile , if you don't mind could you please confirm does this issue happened after update OneNote app into latest version. Also please confirm are using Office 365 Family/Home subscription account or Office 365 business account to sign-in OneNote app on your iPad device.

I appreciate your understanding and stay safe!!

Best Regards

Waqas Muhammad

Answer 5

Hi Mathis Viethen,

As per your description, it seems you use an Apple Pencil, to take advantage of iPad Scribble functionality to write text (without using the onscreen keyboard)

Please check if Scribble is enabled on your iPad (Settings> Apple Pencil and make sure that the switch next to Scribbleis enabled).

After search lot here I found article, you can refer and see if its help: How to Fix Scribble Not Working on iPad

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If all setting it correct in your iPad OS, then try to perform reset OneNote troubleshooting steps for iPad and check it make any difference.

Reset OneNote on your iPad:(Before Reset OneNote for iPad please note make sure that all notebooks are synced or have backup in case of any data loss)

a. Ensure that the OneNote app is closed.
b. Go to Settings.
c. Find the OneNote app you want to reset.
d. Select the app.

e. Scroll down to reset OneNote app (Delete Sign-In Credentials and turn the toggle on).

Make sure OneNote is not running. (Double tap the home screen to see all running apps and swipe up on OneNote to close it.)

Re-open OneNote and you will have to sign in again. Once done, please check if you can use apple Scribble function in your OneNote.

Meanwhile, if you don’t mind, could you please confirm when this issue starts e.g., after updates iPad OS or OneNote version.

I appreciate your understanding and stay safe!!

Best Regards

Waqas Muhammad