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OneNote iPad sync issues 2bdf5f

Anonymous
2022-07-13T20:57:44+00:00

Hi,

I am currently and have been for a few months now having issues syncing my last year or so of university notes taken in OneNote (Apple pencil hand written + pdfs + typed) so I can back them up and also access them on my pc and laptop.

OneNote tells me it’s ‘working offline (an error occurred)’. After pressing ‘details’ it gives me ‘…this file was moved… or the permissions have changed…’ 2bdf5f error. If I try the ‘sync now’ function it appears to work but doesnt change anything - I have left it with the loading wheel spinning for a few hours to no change when I return.

When I create documents on my pc in OneNote app or online they don’t sync with my iPad app and when I create new notebooks on my iPad app they don’t sync with the app or OneNote website.

If anyone can help me solve this so I can backup my university notebooks from my iPad app it would be greatly appreciated. Thanks

Microsoft 365 and Office | OneNote | Other | iOS

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  1. Anonymous
    2022-07-13T21:37:33+00:00

    Hi 123DuncanR,

    I’m Sharon one of the Independent Advisor and I’d be happy to help you out with your question.

    Fix sync issues in OneNote for iOS or Android
    There are a few steps you can follow to avoid OneNote sync issues on a mobile device:

    Check and make sure OneNote is running in the foreground.

    Logout and log back in to OneNote to reset your credentials and avoid authentication problems.

    Force a OneNote to sync

    OneNote for iOS (iPhone and iPad)
    Reset credentials

    In Microsoft OneNote for iOS, go to Settings on your device:

    On an iPad, tap the gear icon in the upper right corner.

    On an iPhone, tap the ellipsis ( ... ) icon and then tap Settings.

    Open OneNote, tap the back< icon in the upper-left corner of the screen until you see your list of notebooks, and tap the gear icon next to the account name and email address.

    On the Settings screen, under Account, tap the account name.

    Tap the account name again and then choose Remove Account.

    Accept the notification that appears to confirm signing out.

    Double tap the device's home button, and swipe up on the OneNote app to close it .

    Start OneNote and sign in to your account.

    Force Syncing for iOS

    There are no options to force sync a notebook in OneNote for iPad or iPhone.

    You may also try to reinstall the application to refresh its function.

    Reference:

    https://support.microsoft.com/help/3d7fd4e9-0fb9-4983-9853-b61b263b0f78

    Kindly check this thread for more details:

    https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-syncing-error-on-ipad/b5f70311-383e-4315-874b-1266c1ecaee3#:~:text=As%20per%20your%20description%2C%20please,Sync%20Attachments%20is%20turned%20on.

    I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

    Best regards,
    Sharon
    Independent Advisor

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