Token Factory iFrame

Question

Hello -

My outlook keeps downloading something called token factory iframe - what is this? Is it a virus?

Answer 1

Hello Melvin Lee (mlee),

Good day to you and hope you are doing well.

Regarding you post, may I know from which operating system (Mac and Windows) and from where you are using Outlook (such as Outlook web app or Outlook desktop app)? This information is required because recently we have received several reports that customers who are using Mac and access Outlook web app via Safari browser have the same issue.

We are doing research on our side to see if we can find any relevant information about the issue. Once we get any update, we will update to primary thread below and this thread will be locked.

Here is the primary thread ULR for monitoring: https://answers.microsoft.com/en-us/outlook_com/forum/all/tokenfactoryiframe/f4716303-ac2a-41d2-adb3-b164edfd083b

Thank you so much for your precious time. Stay safe, happy and healthy forever.

Regards,

Ankita Vaidya

Answer 2

Hello Melvin Lee (mlee),

Good day to you and hope you are doing well.

We are writing to follow up on this thread. If you are using outlook web app from Windows please feel free to post back here, so we can check and assist you. Mac user can check this issue status from main thread https://answers.microsoft.com/en-us/outlook_com/forum/all/tokenfactoryiframe/f4716303-ac2a-41d2-adb3-b164edfd083b.

Thank you so much for your previous time. Stay safe and healthy.

Regards,

Ankita Vaidya