Hello.Madison_Ag90
Thanks for using Microsoft products and posting in the community.
I would be honoured to help check your question.
Based on the information you're providing now.
I can only offer some basic methods now that can help you with further troubleshooting.
- Upgrade your browser.
Check the app store to see if you have the latest version of your browser, and update it to the latest version.
You can also download the latest version of the edge app.
- Clear your browser's cache
Clear your browser history and cookies to restore your browser to its original state.
*Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues.*Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
- Use another device.
For example, mobile phones or Windows devices to see if you have the same problem.
You can also download the loop app on your mobile phone.
Best regards.
Petter.Y - MSFT | Microsoft Community Support Specialist