OneNote Error Code: 0xE00009C8 bb0ur

Question

Hello,

I am continually getting this error code (0xE00009C8 bb0ur) on one of my notebooks that I use. It was working fine on the OneNote app for mac before I accidentally closed the notebook. When I tried to reopen the notebook, I was prompted with the error code and the message stating "there aren't any sections here". As I was in the middle of work, I opened OneNote on the website and continued using the online notebook. From the online site, I tried opening the notebook back on the app and still getting the constant error code. Here is a list of all the things I and IT support at my organisation have tried:

• Signing out then back into office
• Deleting office365 completely off my mac
• Reinstalling and signing in
• Opening from OneDrive
• Checking that OneDrive is up to date with syncing
• Clearing Cache in OneNote app folder

Please help as I would prefer to be using the app version compared to the website.

Answer 1

UPDATE:

I had some spare time today so was playing around with the notebook. After trying multiple different options I ended up moving the original file location to somewhere different on my OneDrive. Moved the file and opened notebook through OneNote and all is working perfectly. Thank you for your assistance. What do you think could've been the issue? Possibly a broken file path?

Kind regards,

Answer 2

Hi,

I have updated my Mac Os to the most update version and have ensured that office 365 is up to date as well.

I'd prefer not to create another profile as I would hate for my existing profile to present a problem as a result.

I appreciate all of your help.

Answer 3

Dear Jett Burmester,

Thanks for posting back and we really appreciate your precious time doing those tests.

We recommend you try the following suggestions to check the outcome:

1. Update macOS and Office to the Latest Version
   • Ensuring Office is up to date can resolve many potential issues. For reference, follow this guide: Update Office for Mac automatically - Microsoft Support
2. Test with a New User Profile
   • To confirm if the problem is cause by account backend end service or the local environment,  we suggest you creating a new user profile on Mac and see if any improvement. It is worth trying because it will help you narrow down whether the issue is caused by a specific corrupted user profile.

We appreciate your cooperation in helping us troubleshoot this further. Feel free to post any updates.

Thanks for your time and cooperation! We hope you have a nice day, stay safe and healthy.😊

Best Regards,

Sophia

Answer 4

Hello,

Thank you for getting back to me. I have tried those steps and still facing the same problem.

Answer 5

Dear Jett Burmester,

Good day! Thank you for reaching out to the Microsoft Community. We’re happy to assist you.

As per the detailed description you shared, I understand you encountered sync issue with a specific notebook in OneNote for Mac, and you've tried clearing cache, reinstalling Office, signing out then back into Office. We do understand the inconvenience caused and apologize for it. Please don't worry we can work together to try troubleshooting steps and repair the issue. And I will appreciate if you can try the troubleshooting steps 1 by 1 below and share me the results.

We'd recommend you refer to below suggestions to check the outcome:

1. Check with another network.
2. To refresh the OneNote app, remove the OneNote folders from Containers folder in Library with following steps. a: Completely quit all Office apps b: In Finder, press COMMAND +Shift+G c: Enter**~/Library** and click Go d: Go to Containers folder, find the folder called Microsoft OneNote e: Drag this folder to your desktop temporarily f:  Reopen the notebook in OneNote for Mac application and check the results.
3. Try to reboot your Mac insafe mode and determine whether any background programs are causing the issue with OneNote. For detailed information, please check this official article.

Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon.**However, we can work together to narrow down and resolve the situation.**Please kindly post back and provide the more information, then I can focus on your specific scenario and provide specific suggestions.

I'll be here for you to wait for your updates. I appreciate your time and effort on checking these above and thank you for your time and cooperation. I hope that you are keeping safe and well! 

Sincerely,

Sophia | Microsoft Community Moderator