Subscription

Question

Hello,

Microsoft have verified as an NHS employee I am eligible for a discount on Microsoft 365. However, when I have clicked the provided link to purchase the subscription the discount has not been applied. Please can you advise? Thanks

Answer 1

Dear Evangelie Dunn

Welcome to Microsoft Community.

We understand that you cannot use the discount to purchase products.

Based on your description, we guess that you need to use the workplace program to help you get discounts and subscribe to products. Regarding the information about the workplace discount program, we need to explain to you:

Only employees working in companies that meet the eligibility requirements of the workplace discount program are eligible to participate and use the corresponding information. When you use it, you also need to register and complete identity verification through the verification link to use it. After you are successfully verified, you still need to select the discount information and purchase it through the Microsoft Store.

Before you use it, you can also refer to the following links to help you confirm the corresponding restrictions and requirements:

Microsoft Workplace Discount Program FAQ | Microsoft Learn

You said that you have verified that you can get the corresponding discount plan but the subscription still does not work. We need to confirm whether you subscribe to the product through Microsoft Store?

Is the account type you used for verification consistent with your subscription?

If it does not work when you click the link to subscribe through Microsoft Store, or you cannot verify your identity to use the discount, we need to explain to you:

Since Microsoft Community is only a public discussion platform and is independent of the subscription and chat departments, our tools limit us, and we cannot directly check whether your account information can receive the corresponding discount plan and help you subscribe.

We also recommend that you try to use your Microsoft account to contact chat support to help you further confirm whether you can get discounts and help subscribe to products through account and subscription sales information.

It requires verification of your Microsoft account email address/bank card, so it's a one-on-one communication window, and the open nature of the current community makes it inappropriate to handle this type of issue publicly. Below are some steps to contact chat support:

<--Contact Microsoft Support-->

1.Visit this website: Contact - Microsoft Support

2.Type in your problems in the search box there.

3.Now click Get help, and Select Contact Support below.

4.Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products

5.On the Category tab, choose Manage My Subscription or other alternatives.

6.Go to Confirm.

7.You can now choose the option of Chat with a support agent on your web browser. 

 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best regards

Zenobia.Z | Microsoft Community Support Specialist