Issue using loop app

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Issue using loop app

Anonymous

Hi all

I have 1 TB on my one drive but the loop app keeps showing that because of storage shortage I can not use it

Please help me how to solve this issue

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Answer 1

Hi Iman Asayesh

Welcome to Microsoft community.

Thank you very much for your detailed description of the problem. You are a very good user, you are really great, you carefully discovered and described the full picture of the problem in detail.

I would like to explain to you that the OneDrive quota is sufficient but prompting for insufficient space issue that you described above is a hot issue that has recently emerged. We have received feedback from users around the world who are experiencing this issue. The issue is still under investigation.

Since the Microsoft community is just a community for technical discussions, I can't participate in development-related content, but I found the last channel for users to submit reports and feedback on this issue opened by the OneDrive team:

You can provide feedback in the following link to send feedback:OneDrive · Community (microsoft.com)

You can also open the OneDrive mobile app, shake it, and click Report to send it. You can take a screenshot of the issue you encountered and provide a detailed description to the OneDrive engineering team (or you can also send feedback about the issue via the OneDrive link (live.com)English only

So that they can bring together different manifestations of the problem encountered in order to fully understand the full picture of the problem and provide a more complete solution.

▲ I will continue to track the issue for you in this reply thread and share the latest progress on the issue with you as soon as possible.

⭐ But in addition to waiting patiently, according to feedback from other users, you can try the following steps, which have a certain chance of updating your OneDrive quota. Many users have solved the problem of OneDrive quota not updating by this method:

First log in to OneDrive.live.com
Delete at least 150 MB of files and update the storage quota to remove the limit.
Refresh the browser. You may need to wait at least 10 minutes for the storage space to be updated.
After updating the quota, return to the Recycle Bin to recover the deleted items.

Best regards

Adrian.C-MSFT | Microsoft Community Support Specialist

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Issue using loop app

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