authen app

Question

login issue,

Answer 1

If this is in a business/organization environment, you have to contact your local IT support. They, in turn, can get in touch with Microsoft business support if necessary.

Answer 2

Dear AutoSparky Service,

Good morning.

Would you please get back to me at your earliest convenience? Your response is important for continued troubleshooting. If you need further help, please provide more detailed information so that we can offer more accurate suggestions.   

I really look forward to helping you.

Best regards,

Jade - MSFT | Microsoft Community Support Specialist

Answer 3

Dear AutoSparky Service,

Good day. Thank you for reaching out.

According to its description, it looks like you are having a problem with the Authenticator app. For better assist, please kindly let me know: 

1. Are you experiencing difficulties with the Authenticator app, such as being unable to access your account due to lost access to the Microsoft Authenticator app?
2. May I please confirm if you are using Microsoft 365 business account (such as ******@companydomain.com), Microsoft Personal account (such as Outlook.com, live.com or hotmail.com) or Third-part account?
3. Additionally, are you receiving any specific error messages or prompts when attempting to log in?

Please take a screenshot of the issue you're experiencing so I can better assist you.

Thank you for your precious time and kind understanding. I am looking forward to your respond.

Greetings,

Jade - MSFT | Microsoft Community Support Specialist