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finding my email

Anonymous
2025-06-01T18:18:43+00:00

I was gone for 6 weeks from the computer. A new program I think was loaded Microsoft 365. Now none of my email works. No synching. Can't contact anyone. And they keep referring me to my other Microsoft account. I had no idea I had more than one Microsoft account. I can't even find them. One is a school/work account which I have never used. I just want my email back. I have two email addresses, gmail and msn. Help

Microsoft 365 and Office | Subscription, account, billing | For home | iOS

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  1. Anonymous
    2025-06-01T20:07:14+00:00

    Hey there,

    I'm Pau, and I'm your Independent Advisor. After the Microsoft 365 update, here's how to get your Gmail and MSN email to sync again:

    1. Look at your signed-in Microsoft account:

    Get Outlook or any other Microsoft app open > Click on your name in the upper right corner > Take note of the email address that says "signed-in."

    1. Get rid of unwanted accounts:

    Go to Settings > Accounts > Email & accounts > Choose accounts you don't know > Remove.

    1. To manually add your Gmail and MSN accounts:

    How to use Mail or Outlook > Select "Add Account" and then "Google" or "Outlook.com" for Gmail or MSN. Type in the right information to sign in.

    1. Turn on sync:

    Click Settings, then Accounts, then Email & Accounts. Pick out your email > Change the sync settings > Sync should be on.

    1. Get rid of saved credentials:

    Search Windows for Credential Manager > Windows Credentials > Remove entries related to your email accounts.

    1. If you have Outlook, make a new profile:

    Outlook > File > Account Settings > Manage Profiles > Add new profile > Add your emails.

    1. Delete the Mail app (if you have one):

    Settings > Apps > Mail and Calendar > Advanced options > Reset.

    Advanced steps if issues continue:

    1. Run Microsoft Support and Recovery Assistant:

    Download and run from https://diagnostics.office.com/ to automatically diagnose and fix issues.

    1. Check for Windows updates and repair Office:

    Settings > Update & Security > Windows Update > Check and install updates.

    Control Panel > Programs > Microsoft Office > Change > Quick Repair or Online Repair.

    1. Temporarily disable antivirus/firewall:

    Turn off security software briefly to rule out blocking of email sync.

    I hope I was able to address your concerns. If you need further assistance or have any other questions, please don’t hesitate to let me know.

    Kind regards,

    Pau

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