Hyper V error

Question

I have jus got a new laptop windows 11 on my old laptop running windows 10 a programme Brother PE11 Embroidery software is currently running fine but has issues on windows 11 saying programme can't run under hyper V which is not, enabled installed trial version which runs OK so it should run tried compatibility only goes to windows 8 not ten latest updates done .

Answer 1

Hello Carol, I’m Henry, and I’d like to offer some insight regarding your concern.

It appears that your system is running a virtualization layer—even if the main Hyper-V feature for creating virtual machines hasn’t been explicitly enabled. To fully disable this layer, you can follow the steps below:

1. Disable Hyper-V, Virtual Machine Platform, and Windows Hypervisor Platform
   • Go to “Turn Windows features on or off” and uncheck these items.
2. Turn off Memory Integrity
   • Open Windows Security settings
   • Navigate to Device Security > Core Isolation
   • Disable Memory Integrity
3. Run the following command as administrator: bcdedit /set hypervisorlaunchtype off
   • This ensures the hypervisor is disabled during system startup
   • Restart your computer to apply changes

Hope one of these works for you.

Answer 2

Dear Carol Stewart,

Thank you for reaching out to the Microsoft Q&A.

I’m sorry to hear about the trouble you’re having with Brother PE11 Embroidery software on your new Windows 11 laptop.

1. Disable core virtualization and security features:
   • Go to Start > Search for "Core isolation"
   • In the Core isolation settings, turn off the toggle for Memory integrity
   • Restart your computer
   • Go to Start > Search for "Turn Windows features on or off"
   • In the list appears, uncheck the boxes for: HyperV (ensure all its sub-folders are also unchecked), Virtual Machine Platform, Windows Hypervisor Platform
   • Click OK and restart your computer
2. Disable virtualization in BIOS/UEFI:
   • Go to Settings > System > Recovery
   • Under Advanced startup, click Restart now.
   • Your computer will restart to a blue screen with options. Choose Troubleshoot > Advanced options > UEFI Firmware Settings.
   • Once in the BIOS/UEFI menu, look for settings related to "Virtualization Technology," "Intel VT-x," "AMD-V," or "SVM Mode." The exact naming and location will vary depending on your laptop's manufacturer.
   • Disable this setting, save your changes, and exit the BIOS/UEFI. Your computer will then restart.
   Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
3. Unchecking Windows PowerShell:
   • Go to Start and search "Turn Windows features on or off"
   • In the list, find and uncheck Windows PowerShell
   • Click OK then restart your computer

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