Problem with Windows connectivity

Question

Alright so the day I used a fresh install of windows on my laptop after resetting it. I no longer have Internet for the browser every time I try to use any browser it say "Internet Access Is Blocked" with the error "err_internet_access_denied" and I ruled out it's not the firewall after disabling and reenabling it, I even tried using a different firewall. I turned off all services besides for the Microsoft ones and it still didn't work. Even when using the network reset I even went into command prompt for administrator and type in stuff to reset using netsh and ipconfig reset commands and still nothing I even updated the drivers and ran sfc scan and it returned nothing. Doesn't even work with hotspot. Please help me figure this out.

Answer 1

Thank you for the confirmation. Let's confirm if you have a corrupted profile.

Create a new Windows local user account.

Log in and test browsing.

Press Win + I on your keyboard.

Go to Accounts - Family & other users (Windows 11)

Click Add account under Other users.

When asked to sign in with a Microsoft account, click “I don’t have this person’s sign-in information”.

Select “Add a user without a Microsoft account”.

Enter a username (for example: TestUser) and set a password if you want.

After creating it, click the new account - Change account type - set it to Administrator

Press Win + L, then choose Switch user and log into the new account.

Open a browser there and check if the internet works.

Please let me know how it goes.

Answer 2

Thank you for the information. Please download, and install your drivers from the official Lenovo website here

https://download.lenovo.com/consumer/mobiles/urlc0r0f9p0ls9c0.exe

After the download and installation, please restart the computer, then please test again.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.

Answer 3

Okay, while waiting please try the generic drivers first.

Open Device Manager - Network Adapters.

Right-click your WiFi/Ethernet adapter - Uninstall device (check “delete driver software”).

Reboot

Please let me know how it goes.

Answer 4

Hello there! I am Charity. I'm glad to help you today!

May I ask if you have done this specific command?

netsh winsock reset
netsh int ip reset
netsh advfirewall reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Also, let's do a clean boot to check any third party service interference.

Press Windows + R, type msconfig, and press Enter.

In the System Configuration window, go to the Services tab.

Check Hide all Microsoft services, then click Disable all.

Go to the Startup tab and click Open Task Manager.

In Task Manager, disable all startup items.

Close Task Manager, then click OK in System Configuration.

Restart your computer.

If issues still persist, may I ask what is the exact make and model of your laptop?

Press Windows + R, type msinfo32, and hit Enter.

In the System Summary section, please provide me the three things below.

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Kind Regards,

Charity

Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complex