Help plz :( help

Question

Can I change the email that I cant log into my minecraft into a new email?

Answer 1

Hello @pizzahub jasso,

Thank you for reaching out to the Microsoft Q&A.

I understand you're looking to change the email address for your Minecraft account because you no longer have access to the original one. I know how important it is to keep your account secure and accessible, and I'm happy to guide you through the process.

It's important to remember that your Minecraft login is managed through your Microsoft account. To change the email you use to sign in, we will need to adjust the settings within the Microsoft account itself.

Here are the steps based on your ability to access the account:

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If You Can Still Sign In to Your Microsoft Account

If you know your current password, you can sign in and add a new email address (called an "alias") and set it as your primary login.

1. Go to the Microsoft Account website: Navigate to https://account.microsoft.com.
2. Sign In: Log in using your current credentials (your old email address and password).
3. Navigate to "Your info": Select the "Your info" tab from the top navigation bar.
4. Edit Sign-in Preferences: On your profile page, click on "Sign-in preferences".
5. Add a New Alias: Select "Add email". You will be given the option to create a new @outlook.com email address or add an existing one that you own.
6. Verify Your New Email: Microsoft will send a verification message to the new email address. You must open that message and click the link to confirm you own the account.
7. Make it Primary: Once verified, return to the "Sign-in preferences" page. Next to the new email address you just added, click "Make primary".

After completing these steps, your new email address will become the primary login for your entire Microsoft account, which includes Minecraft, Xbox, and other Microsoft services.

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If You Cannot Sign In to Your Microsoft Account

If you have forgotten your password and cannot access your old email to reset it, your only option is to recover the account through the official recovery form.

1. Go to the Recovery Form: Navigate to https://account.live.com/acsr.
2. Fill Out the Form:
   • Enter the old email address you are trying to recover.
   • Provide a new, working email address where Microsoft can contact you.
   • Answer as many questions as you can, as thoroughly as possible. Information about past passwords, purchase history (like your Minecraft transaction), and other personal details will help prove your ownership.
3. Submit and Wait for a Response: This automated process is designed to verify your identity. If you provide enough correct information, instructions on how to recover your account will be sent to the new contact email you provided.

Please be as thorough as possible when filling out the form, as this is the primary method to prove ownership when you no longer have access to your registered security information.

I hope this information helps you regain control and update your account successfully. If you have any other questions, please feel free to ask.