failed WIN32k.sys

Question

How to fix the failed WIN32k.sys that forces the laptop to shut down

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Just to confirm, do you encounter a Blue Screen error with the error message failed WIN32k.sys? if yes, can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Answer 2

Hi, thank you for that information. In this case, kindly follow the steps below for us to fix the issue:

 

Run the Intel Diagnostic tool:

 

Go to this link: https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html

Then download and run the tool.

 

Suppose there is a failure on the test. In that case, that means there is a hardware issue on your processor, which you need to contact Intel support or a local technician for the next step, which might be a processor replacement or board, depending on the diagnosis of the hardware.

 

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues that cause the processor to malfunction.

• Press Windows key + R, then type in mdsched.exe hit OK, then restart the device.

Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.

Answer 3

Hi, upon checking and analyzing the event logs you have, there is a significant error with Kernel-Processor-Power, which means there is an error with the processor itself. This might happen when the processor is overheating, getting low power from the motherboard, or an issue with the power supply. In this case, let us run a repair test on your CPU. May I know the Processor/CPU make and model you have?

To check:

Go to Settings > System > About

Copy the Device specifications and let me know the details.

Answer 4

Hi, thank you for that information. In this case, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

 

Answer 5