Surface app keeps crashing

Question

Hello, I have a Moto G stylus 5G 2025, and I recently bought my Surface headphones, my phone is running Android 15, I keep trying to pair the surface headphones with the Surface app, but every time I try the app crashes midway, does anyone know what's going on? I already tried restarting my phone, forgetting the headphones, restarting my phone, resetting the headphones, and none of those worked. After three tries each time, Android will pop up saying " surface keeps crashing " with two options saying app info and close app.

Answer 1

Open Settings > Apps > Surface > Storage > Clear Cache/Clear Data

Reboot and retry.

Uninstall the Surface app completely, restart your phone, then reinstall it from the Play Store.