Refund request

Question

I did not intend to purchase a subscription, just the trial. Can you please cancel it and give me a refund?

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to your Microsoft account and check whether the charge appears there.

https://account.microsoft.com/services/microsoft365/billing

If yes, follow the instructions here to cancel the subscription and request a refund: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If it didn’t work or you need further assistance, I recommend contacting Microsoft Billing Support directly for your security and privacy, since this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2