windows update problems

Question

Failed windows update, windows troubleshooter did not work either

Answer 1

Hi, I'm John! I will help you with this.

Which which specific update (KB number) is failing to install? And what specific error message are you seeing?

Also, could you provide me with a screenshot of your current Windows OS Build?

To do this, press the Windows key + R to open the Run dialog, type winver and press Enter, capture a screenshot (make sure not to include your email address), and attach the screenshot in your next response.

Answer 2

If you're experiencing failed Windows updates and the troubleshooter did not resolve the issue, you can try the following steps:

1. Run the DISM Command: Open an administrative command prompt and run the following command to repair the Windows image:

      DISM /Online /Cleanup-Image /RestoreHealth
   

2. Restart Your Computer: Sometimes, a pending restart can prevent updates from being applied. Make sure to restart your computer.
3. Install the Latest Servicing Stack Update: Check for and install the latest servicing stack update for your version of Windows. This can often resolve issues with Windows Update.
4. Check for Windows File Corruption: If there are corrupted files, it may prevent updates from being installed. You can run the System File Checker tool by executing the following command in an elevated command prompt:

      sfc /scannow
   

5. Manually Download and Install Updates: If the above steps do not work, you can manually download the update package from the Microsoft Update Catalog and install it.

If you continue to face issues, consider checking the update history for any specific error codes that might provide more insight into the problem.

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References:

• Windows Update issues troubleshooting
• Windows Update troubleshooting guidance