Token not recognized

Question

Error code token not recognized. How do I fix this?

Answer 1

Hi, thanks for reaching out.

What product key are you trying to redeem and where did you buy it? The Token not recognized error usually means the code is invalid or blocked, so first confirm you entered it exactly as shown on redeem.microsoft.com and that your Microsoft account region matches the product. If the code still fails and Walmart will not replace it, the next step is to contact Microsoft Support through support.microsoft.com/contactus so the billing team can check the key details and confirm if the code is unusable and what action is allowed next.

Answer 2

Walmart will not exchange for a working code.