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Can't log into authenticator

Andrew Farr 5 Reputation points
2025-11-13T14:45:12.0166667+00:00

I changed phones today... the process was going great until it came to Microsoft Authenticator!
I opened the app in my old phone, clicked on cloud backup... which great it all synced. Then came the problems...

I logged into my new phone with the my main email address ******@outlook.com and preceded to uninstall the old app off my phone. Now I am locked out of my app because it needs me to confirm the log in but i cant get into the account on my authenticator app!

What am I supposed to do?

Microsoft Security | Microsoft Authenticator
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