microsoft account

Question

Hi there, i wanna remove my email microsoft authenticator due my previously phone cant function anymore. please assist for my issue it..

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Moved from "Exchange Online"

Answer 1

To remove your email from the Microsoft Authenticator app, follow these steps:

1. Open the Microsoft Authenticator app on your device.
2. Select the credential card associated with the email you want to remove.
3. Tap on the trash can icon in the upper right corner to delete the credential.
4. Confirm the deletion when prompted.

Please note that deleting a verifiable credential from the Authenticator app is an irrevocable process, meaning you cannot recover it once deleted. If you need to use the credential again, you will have to go through the issuance process to get it back.

If you are unable to access the Authenticator app because your previous phone is not functioning, you may need to access your Microsoft account through a web browser to manage your security settings and remove the authenticator methods directly from there.

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References:

• Using the Microsoft Authenticator with Verified ID
• Can't set up MFA because five devices are already registered to use an authenticator app
• Frequently asked questions about Microsoft Entra multifactor authentication
• Migrate to a new iPhone for work
• Plan and troubleshoot UserPrincipalName changes in Microsoft Entra ID

Answer 2

Problem is i unable open my account to remove previous microsoft authenticator without security info.