Hi Anao,
It was a known issue.
Are you sure the app is fully updated?
I’m eager to hear back and work together to find a solution.
The Other inbox
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Anao
0
Reputation points
For the past few weeks, the number showing the amount of email unread in Outlook is completely wrong.
Here it says 10 emails while there was only 1. It happens with both "Focused" and "Other" inbox.
I tried to log out, uninstall and re-install the app and still this is happening. Anybody knows how to fix it please?
Thanks!
Outlook | MacOS | New Outlook for Mac | For home
3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 150.6K Reputation points Independent Advisor2025-11-27T08:32:17.6733333+00:00 -
Anao 0 Reputation points
2025-11-27T08:36:51.0733333+00:00 Yes I checked and yes it is the latest version, fully updated, version 16.103.2 on OS Tahoe 26.1
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Sumit D - IA 150.6K Reputation points Independent Advisor
2025-11-27T08:38:28.8233333+00:00 Thank you. And Outlook web shows the correct count, is that correct?
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Anao 0 Reputation points
2025-11-27T08:41:59.3766667+00:00 Yes, on my phone too. Just the masOS desktop app.
And to add to that, it's specifically in the app because the badge count of unread email on the icon in the dock shows the correct number.
For example, the Outlook icon in the dock says 2 and I indeed have 2 unread emails but when I open the app, either the focused or other inbox will have an wrong number.
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Sumit D - IA 150.6K Reputation points Independent Advisor
2025-11-27T17:04:11.4366667+00:00 Thank you. I see that as fixed in the documents. I recommend contacting an agent who would have a better idea, since this is a user-user support forum.