xbox error

Question

heyy im having problems to sign in to my xbox app whenever im trying to sign in i cant i tried it with 3 profile and i always get the same error code (0x8000000D) and whenever i start the app its just instantly says the account doesnt exict its like bugged into one code like and it doesnt let me sign in and i get the same error code i reinstalled the xbox app tried that as well and still i got the same error code

Answer 1

Hello sanyi cica,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you are having trouble signing in to your Xbox app. Before we proceed, I'd like to ask a few questions to better understand the situation.

• Can you still log in with these accounts to the Microsoft websites like account.microsoft.com and account.xbox.com? Please let me know.
• May I have a photo of the situation to check for you? Please remember to remove all personal information before posting.

I'm waiting for your reply so we can work on this together.

Answer 2

The error code 0x8000000D typically indicates an issue with the Xbox app or the account being used. Here are some steps you can take to troubleshoot this issue:

1. Check Your Account: Ensure that the accounts you are trying to sign in with are valid and have access to the Xbox services. You may want to verify the account details on the Xbox website.
2. Update Gaming Services: Make sure your Gaming Services are up to date. You can do this by launching PowerShell as an administrator and running the following commands:

      get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   

   After running these commands, try reinstalling the app.
3. Update the Xbox App: Ensure that the Xbox app itself is updated. You can check for updates in the Microsoft Store. If you are in a development sandbox, switch to RETAIL to ensure you can access the latest version.
4. Check for Sandbox Issues: If you are using a test account, ensure that it has access to the correct sandbox. You can create a new test account if necessary.
5. Restart Your Device: Sometimes, simply restarting your PC can resolve issues with services not starting correctly.

If the problem persists after trying these steps, consider reaching out to Xbox support for further assistance.

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References:

• Troubleshooting Xbox services sign-in
• Troubleshooting Sign-in and Sandbox Errors