Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to Access Azure Portal – MFA Not Sending Code to Authenticator App
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mohammed lamtahri
5
Reputation points
Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me.
I had previously set up MFA with the Microsoft Authenticator App on my phone. When I attempt to sign in to the Azure portal or any Azure service, the login correctly prompts me for MFA. However, no notification or code ever appears in the Microsoft Authenticator App. I am effectively locked out of my account and cannot complete the sign-in process
Note: I can access/view all my resources through VS code Azure plugin. but the plugin is limited on functionality.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 11,160 Reputation points Microsoft External Staff Moderator2025-12-15T02:39:00.2533333+00:00 Hello mohammed lamtahri,
If you're the only Global Administrator in the tenant, this qualifies as a tenant lockout scenario. In that case, we’ll need to involve Microsoft’s Data Protection team through a support ticket to help restore access.
To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Contact phone number (including country code)
- Contact Email address
- Email address (affected account)
- Country
- Time zone
- Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)
- Tenant ID
- Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)
- Locale
Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.
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Sridevi Machavarapu 11,160 Reputation points Microsoft External Staff Moderator
2025-12-19T09:42:39.39+00:00 Hello mohammed lamtahri,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.
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