How to fix this error-"Unexpected error We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." while trying to schedule a certification exam???

Question

I have been facing this issue for over a year now. Every time I try to schedule any Microsoft certification exam, I receive the following error message:

“Unexpected error. We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.”

I have tried multiple troubleshooting steps from my end, including using different devices, clearing cache and browsing history, and attempting to book the exam in incognito mode. Unfortunately, none of these solutions worked. I also tried reaching out to the help desk, and I posted in the community, as well, but the issue remains unresolved.

Due to this, I am unable to schedule or proceed with any Microsoft certification exams. I request your support to help resolve this issue at the earliest.

Answer 1

If you are encountering the error message "Unexpected error. We encountered an unexpected error. Please try again later. If this issue continues, please contact site support" while trying to schedule a Microsoft certification exam, here are some steps you can take:

1. Confirm Your Login Account: Ensure that you are signed into the correct Microsoft Learn profile. If you have multiple accounts, you may be logging into the wrong one. Check that you are using the account associated with your certification exams.
2. Check Credential Requirements: Review the certification or exam details to ensure you meet all requirements for the exam you are trying to schedule. Sometimes, missing prerequisites can lead to errors.
3. Contact Support: Since you have already tried various troubleshooting steps, it might be best to contact Microsoft Credentials Support directly for assistance. You can submit a support request through the online support request form, ensuring that you provide all relevant details about the issue you are facing.
4. Community Forums: If you haven't already, consider posting your issue in the Microsoft Learning Partner instructor-led course scheduling support forum. This can be a good place to seek advice from others who may have faced similar issues.
5. Patience with Response Times: Be aware that response times from support may be longer than usual. It’s important to be patient as they work through inquiries.

By following these steps, you should be able to get closer to resolving the issue you are facing with scheduling your certification exam.

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References:

• Missing Exams or Certifications
• How to contact support

Answer 2

Please also try general browser troubleshooting:

• Try using an InPrivate (Incognito) window.
• Delete all cookies, cache, and browsing history for the entire period.
• If you are using browser extensions, temporarily disable them.
• Try using a different browser.
• If you are using any security applications other than Defender, uninstall them.
• If possible, change the internet connection you are using (e.g., from home LAN to mobile network).

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Microsoft Q&A (en-us) does not provide support for Microsoft Certification-related topics. For questions regarding Microsoft Certifications, please use the dedicated communities such as Services Hub listed below.

Credentials support

Training, Certification, and Program Support Community:

• Microsoft Certified Trainer
• Microsoft Credentials

Pearson VUE Support:

• Pearson VUE - Customer Service
• Pearson VUE - Chat

Answer 3

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.