KERNELBASE.dll error when opening Onedrive

Question

KERNELBASE.dll error when opening Onedrive

Lu haoyang 0

Faulting application name: OneDrive.exe
Exception code: 0xe06d7363
Faulting module name: KERNELBASE.dll

What i have tried:

Repair C++ (both x64 and x86)
Reset and Reinstall Onedrive
sfc /scannow

Roman Biruzovskiy 0 Reputation points

2026-03-05T00:20:46.37+00:00

What was the video adapter on the machine?

4 answers

Your answer

Roman Biruzovskiy 0 Reputation points

2026-03-05T00:20:46.37+00:00

What was the video adapter on the machine?

Answer 1

In this case, I'm afraid that both the OneDrive and In-place Upgrade issues are being caused by severe system corruption. Therefore, your only option is to back up your files and perform a clean installation of Windows 11.

To perform a clean install, you will need an installation media.

If you don't have an installation media, create one using the Media Creation Tool.

You can create the installation media on an empty USB flash drive with at least 8GB.

Below are instructions for creating installation media on a USB flash drive.

Download the tool from the link below;

https://go.microsoft.com/fwlink/?linkid=2156295

(If the Media Creation Tool shows any errors, it's probably also due to corruption. In that case, your best option will be to create the installation media on another PC running Windows.)

Double-click on the downloaded file to run the tool;
If prompted by UAC (User Account Control), click on "Yes";
Read the terms and click "Accept" if you agree;
Leave the "Use the recommended options for this PC" box checked and click "Next."
Select "USB flash drive" and click "Next".
Connect the USB flash drive you want to use, click the "Refresh drive list" link, select the USB flash drive, and click "Next";

(Note that the files on the USB flash drive will be deleted. Make a backup of the files if necessary.)

Wait for the procedure to finish and click "Finish" when the USB flash drive is ready.

If necessary, make a copy of your files to an external storage device or a cloud storage service. A clean install will remove all data stored on the system drive.

Then, access the article below, go to the end of the article, and expand "Clean install" under "Steps to reinstall Windows with media" to see the instructions.

https://support.microsoft.com/en-us/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7#:~:text=Steps%20to%20reinstall%20Windows%20with%20media

In your case, start the computer using the installation media and proceed from step 2.

(You may need to change the BOOT property in the device's BIOS settings. If you don't know how to do this, please tell me the motherboard model.)

Feel free to ask back any questions.

Answer 2

Lu haoyang 0

Working for now

0 comments

Answer 3

David-M 113.9K Independent Advisor

Thanks for the clarifications.

In this case, I suggest you perform an In-place Upgrade. This procedure reinstalls Windows, which helps to fix problems.

It's a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

(If you have a third-party antivirus installed, temporarily disable it during the entire procedure.)

Download the ISO file to perform the procedure:

Access the link below;

https://www.microsoft.com/en-us/software-download/windows11

Under Download Windows 11 Disk Image (ISO), click Select download and select Windows 11 (multi-edition ISO for x64 devices);
Click Download;
Choose the language and click on Confirm;
Then, click 64-bit Download.
Wait for the download to finish and proceed to the procedure below.

After downloading the ISO, do the following:

Double-click the ISO to run;

(After running the ISO, you may need to double-click the Setup file to start the procedure.)

On the Install Windows 11 screen, uncheck I want to help make the installation of Windows better and select Change how Windows Setup download updates;
On the next screen, select Not right now and click Next;
Accept the terms of use;
On the Ready to install screen, select Choose what to keep and select what you want to keep.

(It is in this step that you must check Keep personal files and apps so that all your data is kept.)

Click on Install and wait for the procedure to finish. Your computer may restart several times.

After the procedure is complete, check if OneDrive will work as expected.

If you get any errors or the problem persists, please let me know.

Feel free to ask back any questions.

Lu haoyang 0 Reputation points

2026-01-14T00:56:07.66+00:00
David-M 113.9K Reputation points Independent Advisor

2026-01-14T11:45:28.21+00:00

Please share the log files "Setupact.log" and "Setuperr.log" stored in the following folders.

C:\$Windows.~BT\Sources\Panther

C:\$Windows.~BT\Sources\Rollback

Copy the files or folders to your desktop or another easily accessible folder and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive) and choose it to get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply.
Lu haoyang 0 Reputation points

2026-01-14T13:22:48.8333333+00:00

https://1drv.ms/u/c/ed41bcfafc3ab468/IQD7nNDdDLdDS6eTTfkOBs_OAQUWxg3y4vrf79ZJ5-xaGqs?e=7cZoL0
David-M 113.9K Reputation points Independent Advisor

2026-01-14T13:40:45+00:00

Thanks.

The in-place upgrade failed due to a conflict with third-party software, drivers, or severely corrupted system files.

Perform a clean boot and start the In-place Upgrade procedure again. Follow the instructions carefully.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_11

After the in-place update is complete, return to normal boot as instructed in Reset the computer to start normally after clean boot troubleshooting.

If the same error occurs during a Clean Boot, try disconnecting all peripherals from the PC (except the keyboard and mouse) and try the In-place Upgrade again.

Feel free to ask back any questions.
Lu haoyang 0 Reputation points

2026-01-14T15:15:10.5766667+00:00

Hello, im getting the same error agian, i tried two times. First i tried with only clean boot, Second time i tried with clean boot and unplug everything but leaving only mouse and keyboard Still getting the 0x8007042B - 0x2000D
David-M 113.9K Reputation points Independent Advisor

2026-01-14T15:33:44.6466667+00:00

In this case, go to the support area of the computer/motherboard manufacturer's website, download the latest drivers, and install them.

I suggest not using third-party software that updates drivers, as they often install incompatible or problematic drivers. Refer only to the official drivers provided by the computer/motherboard manufacturer.

After updating the drivers, restart (not shutdown) your PC and try the In-place Upgrade again.

Feel free to ask back any questions.
Lu haoyang 0 Reputation points

2026-01-14T16:00:01.1266667+00:00

Im using ASUS STRIX Z790F
https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-f-gaming-wifi-model/helpdesk_download/
But in here, which i need to download and install?
David-M 113.9K Reputation points Independent Advisor

2026-01-14T16:24:00.9833333+00:00

Just to be safe, install all drivers.

You'll see that there's more than one version of a specific driver. However, install only the latest version of each driver.

Keep in mind that some categories have more than one driver.

Installing all drivers will ensure that if any are corrupted, they will be fixed.

I hadn't suggested this before, but I think updating the BIOS is a good idea as well.

This process needs to be done following the manufacturer's (Asus) instructions to avoid problems.

Feel free to ask back any questions.
Lu haoyang 0 Reputation points

2026-01-14T17:02:15.44+00:00

I updated everything, bios and drivers, and did the In-place Upgrade, still having the 0x8007042B - 0x2000D error and the Onedrive is still not working

Answer 4

David-M 113.9K Independent Advisor

Hi. I'm David, and I'm happy to help you.

Please clarify the following:

Do you have a third-party antivirus installed? If yes, which one?
Do you have other sync/backup tools installed? (Like Dropbox, Google Drive, etc.)

Also. What is the version and "OS Build" of your Windows?

Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

I await your reply.

Lu haoyang 0 Reputation points

2026-01-09T09:58:49.58+00:00

I dont have any third party software installed or other sync tools
David-M 113.9K Reputation points Independent Advisor

2026-01-09T11:56:16.92+00:00

Thanks for the clarifications.

See if the same behavior occurs if you start Windows in Safe Mode with Networking.

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

At the "Startup settings" step, press 5 or F5 to start Windows in Safe Mode with Networking.

You don't have to run Windows in Safe Mode forever. This is just a test to help isolate the source of the problem.

Let me know the result.

Feel free to ask back any questions.
Lu haoyang 0 Reputation points

2026-01-10T20:33:29.2566667+00:00

same issus, didnt isolate the problem in Safe mode with Networking
David-M 113.9K Reputation points Independent Advisor

2026-01-11T13:35:54.21+00:00

Thanks for the clarification.

In this case, perform this test:

Create a new local account with administrator privileges.

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32#WindowsVersion=Windows_11

To add the new user, follow the instructions in "Add a user account". Create the user without a Microsoft account.

To give administrator privileges to the new user, follow the instructions in "Configure a user as an administrator".

Then, log out of the current user and log into the new user. On the new user, see if OneDrive will work as expected.

Let me know the result.

Feel free to ask back any questions.
Lu haoyang 0 Reputation points

2026-01-11T20:12:03.76+00:00

OneDrive will work as expected. I tested this earlier as well, when i delete the "old local account"(the one without onedriver functional) and tranfer everything to the "new local account" and then the new account start to having the problem as the old one
David-M 113.9K Reputation points Independent Advisor

2026-01-12T12:02:10.52+00:00

Thanks for the clarification.

If OneDrive works in a new, clean account but starts failing after you migrate data from the old account, this indicates that the problem lies in the configuration/profile files you are transferring, and not in Windows or OneDrive itself.

Could you please share the exact files you're transferring to the new account? Something from the old profile may be carrying over and causing OneDrive to break again.

For example, you should only transfer documents, photos, downloads, and similar personal files. Avoid moving hidden profile folders like "AppData".

I await your reply.
Lu haoyang 0 Reputation points

2026-01-12T19:14:01.72+00:00

Last time i just delete the old account and login with new one, The onedrive is in the cloud and i login so it download to the new account
David-M 113.9K Reputation points Independent Advisor

2026-01-13T11:57:46.96+00:00

When you mentioned "transfer", did you mean manually copying the data from the old account to the new one, or just logging into the new account and letting OneDrive download the files from the cloud?

This distinction is important because what's in the cloud doesn't cause the error. The problem lies probably with the local profile data.

I await your reply.
Lu haoyang 0 Reputation points

2026-01-13T16:01:08.9633333+00:00

I logging into the new account and letting OneDrive do the job
Lu haoyang 0 Reputation points

2026-01-13T16:10:29.4033333+00:00

I just did the same thing again yesterday, now im getting the KERNELBASE.DLL error again, after just start new account in windows, copy only those folder you mentioned above (Dekstop, Documents, Downloads, Pictures and Video). Its was working yesterday, but today im getting the same error

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KERNELBASE.dll error when opening Onedrive

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