Bios Update

Question

Hello, I've updated my BIOS. After booting up the computer, Windows 11 says something happened with pin and it wont take my Microsoft password

Answer 1

Dear @Bil,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Reset the Windows Hello PIN from the lock screen

• Select Sign-in options and go to the PIN tile.
• Select I forgot my PIN.
• Follow the prompts to verify your identity and set a new PIN, then lock/unlock once to confirm it works.
• If PIN reset does not work, please reboot once and try again.

Clear/Reset the TPM, then recreate the PIN

• Press Window + R > run tpm.msc
• Choose Clear / Reset TPM (wording depends on device).
• Reboot.
• Set up Windows Hello PIN again

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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