error code

Question

Error message:

This feature is not supported. Contact your system administrator with error code 80180014.

Server error code: 80180014

Motherboard was replaced recently and this is the error after re-installing Windows 11.

Answer 1

Hello Keith, Lawrence,

The error code 80180014 is specific to Windows Autopilot / MDM enrollment scenarios. It indicates that the device is attempting to enroll into Intune or Azure AD but the current configuration or licensing does not support the requested feature. Since you replaced the motherboard and reinstalled Windows 11, the hardware hash that Microsoft uses for Autopilot and MDM enrollment has changed. As a result, the device is no longer recognized as the same trusted endpoint, and enrollment fails with this error.

The supported resolution is to regenerate and re‑import the hardware hash for the device into your tenant. You can do this by running the PowerShell script Get-WindowsAutopilotInfo.ps1 on the rebuilt machine, which outputs the new hardware hash. That CSV must then be uploaded into the Intune portal under Devices > Windows > Windows enrollment > Devices (Windows Autopilot). Once the new hash is registered, the device will be able to complete Autopilot enrollment without throwing 80180014.

If you are not using Autopilot but still see this error, it means the device is trying to join Azure AD with MDM enrollment enabled, but the license assigned to the user does not include Intune or the enrollment restrictions are blocking it. In that case, check Azure AD > Mobility (MDM and MAM) and confirm that Intune is properly configured for the tenant, and that the user has an Intune license assigned.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

Domic Vo.

Answer 2

The error code 80180014 typically indicates that there is an issue with the activation of Windows after significant hardware changes, such as replacing the motherboard. This can happen because Windows ties its activation to the hardware configuration of the device. When you replace the motherboard, Windows may see this as a new device, which can lead to activation problems.

To resolve this issue, you can try the following steps:

1. Run the Activation Troubleshooter: Go to Settings > Update & Security > Activation, and then select "Troubleshoot". This may help reactivate Windows if it recognizes the hardware change.
2. Use the Original Product Key: If you have the original product key for your Windows installation, try entering it again to see if it can be accepted.
3. Contact Microsoft Support: If the above steps do not work, contacting Microsoft support may be necessary to help reactivate your Windows installation.

These steps should help you address the activation issue related to the error code 80180014 after replacing your motherboard.