Request to Reschedule GitHub Certification Exam

Question

I am writing to request your assistance regarding my GitHub certification exam voucher. I had previously scheduled my exam using the voucher. However, I was unable to attend the exam at the scheduled time. I would like to know if it is possible to reschedule the exam using the same voucher, or if any further steps are required from my side to proceed with booking a new exam slot.

 

Kindly guide me on the process and let me know if there are any applicable policies for rescheduling.

Thank you for your support and assistance.

Answer 1

Rescheduling or reusing a voucher after missing an exam depends on the exam delivery partner’s reschedule and cancellation policy and on how the voucher was issued.

From the provided policies:

1. Exam reschedule/cancellation rules
   • Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time. Otherwise, the exam fee or voucher is forfeited.
   • If a company-purchased voucher was used and the exam is not cancelled or rescheduled in time, the voucher will be forfeited.
   • If there is a no‑show for the exam appointment, the organization that provided the voucher may be charged a no‑show fee, and the voucher is not reusable.
2. What this means for a missed exam with a voucher
   • If the exam was missed without rescheduling or cancelling at least 24 hours in advance, the voucher is normally forfeited and cannot be reused to book a new slot.
   • If the exam was cancelled or rescheduled at least 24 hours before the appointment, the voucher should remain valid (subject to its own expiration date) and can be used again when scheduling a new exam.
3. Next steps
   • Sign in to the relevant exam portal (for GitHub Certifications, follow the GitHub Certification support path) and check whether the voucher still appears as available when attempting to schedule a new exam.
   • For any issues with exam appointments or scheduling, or if the voucher status is unclear, contact the appropriate support channel listed under Credentials support:
     • For exam appointment and scheduling issues or technical issues with exam delivery for Microsoft exams, contact Pearson VUE Support.
     • For GitHub Certification–specific issues (including voucher and scheduling questions), use the GitHub Certification support options listed in the Credentials support page.

If an accommodation was approved for the exam and a reschedule is needed, the reschedule must be done using the same process and contact information provided in the original accommodation approval.

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References:

• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• Credentials support
• Frequently asked questions about exam accommodations