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I need a refund on a game. There is no refund option on the order history.
None of the tags below match the issue
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You're right, I tested the link and it keeps redirecting in a loop.
I suggest opening a support ticket using this link instead: https://support.xbox.com/contact-us
Should you need further information please let me know.
That's a stupid automated "chat". I'm just going to cancel it through my credit provider. I'm not wasting any more of my time on this BS.
I understand your frustration. Let me know if you have any further questions or concerns.
Yes, that is expected as it is essentially an in-game purchase.
You need to request a refund for digital purchases here: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/why-dont-i-see-my-purchase
I really hope these steps help you.
Here is the correct link: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/why-dont-i-see-my-purchase
We didn't find any purchases on this account. Check "Why don't I see my purchase in the list" for more info.......
If you’re not able to find your game purchase listed above, or if you’re seeking a refund for a gaming subscription (such as Xbox Game Pass), we can help you figure out why. For more info, go to:
I can’t find a purchase in my order history <------- This link just keeps going around in a circle
Xbox subscription cancellations and refunds
Hi, I'm John!
Since these were digital purchases, refunds are handled through Microsoft/Xbox billing. The best first step is to submit a refund request using the official page below:
Request a refund for digital purchases: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
While refunds for in-game currency aren’t always guaranteed, Microsoft does review cases like this individually, especially when accidental or unauthorized purchases are involved.
I really hope this information is helpful! Let me know if you have any further questions or concerns.
Regards,
John J.D.
There is no option to request refund in the Microsoft order history tab. There is no purchases in order history in XBox. The game has no age restriction listed but my son can't redeem the gift due to age. The help number directs the request to a "solution" then hangs up and any additional calls just hangs up with the same BS "solution". This "support" is rivalling Telstra's "support"...... Unbelievably frustrating.