not getting e-mails

Question

not getting e-mails they are not showing up. I get them on phone but can not open them

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Are you able to send and receive emails normally at https://outlook.live.com/?

Open any web browser and start an incognito/private browsing session.

Then check whether you can send and receive emails there. If you can send and receive emails online, your Outlook email account itself is working correctly. However, if you are unable to send or receive emails there, you may need to review your Outlook account storage or check any email forwarding rules that might be affecting message delivery.

• To check your account storage (Go to Outlook email settings > Click Accounts > Storage).
• See if you have enough storage space to send or receive emails online.

First, let me know if you are able to send or receive emails online.

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Answer 2

Follow these steps to troubleshoot emails that appear on the phone but not in Outlook on Windows, or that cannot be opened:

1. Check Outlook.com account status
   • If using an Outlook.com, Hotmail, Live, or MSN address, sign in to Outlook.com in a browser and confirm that new mail is arriving and can be opened.
   • If mail does not arrive or open in Outlook.com either, first fix that issue (see steps below) before focusing on the Windows app.
2. Verify mailbox and cloud storage are not full
   • If Microsoft cloud storage is full, sending and receiving email stops and messages sent to the account are bounced and unrecoverable.
   • Check mailbox storage using the mailbox storage page linked from the Outlook.com article. If full, delete or move items until under the limit, then test again.
3. Check filters and focused/other inbox
   • In Outlook.com or Outlook for Windows, make sure the message list is not filtered:
     • Select Filter and choose All so all messages are shown.
     • Ensure the Other tab is checked as well as Focused, in case messages are landing there.
4. Check Junk, Archive, and rules
   • Look in Junk Email and Archive folders to see if messages are being moved automatically.
   • In Outlook.com, review Rules settings and Sweep rules. Disable or delete any rule that moves or deletes new mail unexpectedly.
5. Check forwarding settings
   • If mail is being forwarded to another address, verify whether the option to keep a copy of forwarded emails is enabled.
   • If that option is turned off, messages may forward to another account but not appear in Outlook/Outlook.com. Turn it back on so copies stay in the mailbox.
6. Check for blocked or disabled mailbox (for Microsoft 365 accounts)
   • If using a work/school account and Outlook opens but cannot load the mailbox, the mailbox object might be disabled while the sign-in account is still active.
   • In that case, contact the organization’s tenant administrator and ask them to verify whether the mailbox is disabled and re-enable it if necessary.
7. Fix device-specific sync issues
   • If only one device (for example, Outlook on Windows) is not updating while others are, remove and re-create the connection between that device and the mailbox as described in the Outlook.com sync guidance.

If, after these checks, email still appears on the phone but cannot be opened or does not show in Outlook on Windows, gather any error messages shown in Outlook or the browser version and contact support with those details.

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References:

• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox
• I haven't received any email in Outlook for several months - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A
• Not able to have access to my email ! - Microsoft Q&A