ACTIVATION NUMBER

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ACTIVATION NUMBER

Tracy Farrington 20

Hi i am trying to activate office 2024 with a license key, but the phone number to ring says they are busy and hangs up, and the internet option comes up with a code.

What next?

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EmilyS726 233.2K Independent Advisor

Hello

Where did you get your license key? Is it from Microsoft or third party?

Is this the first time you are redeeming this key, or are you reinstalling it?

Also, which Office 2024 are you installing, for example, Office 2024 Home, Office 2024 Home and business, or Home and student, or Office 2024 Pro Plus, or standard?

Tracy Farrington 20 Reputation points

2026-04-23T12:51:29.49+00:00

Hi,

I have purchased them via third party and its for Office 2024 Pro Plus

This is the first time installing this.

Regards

Tracy
EmilyS726 233.2K Reputation points Independent Advisor

2026-04-23T13:08:40.6733333+00:00

Tracy, the issue is the Pro Plus license. This version of Office is part of a volume licensing program, which is sold to organizations as a whole and intended only for use by their internal users.

Some third-party sellers resell these licenses individually, which they are not supposed to do. That violates the licensing terms, and in many cases these copies are treated as improperly distributed or invalid outside of the organization they were issued to.

Because of that, it will not activate using the standard consumer activation process. Volume licenses use a different activation method that typically requires the organization’s IT admin to manage.

Given the situation, you may want to request a refund from the seller you bought the license from.

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Tracy Farrington 20 Reputation points

2026-04-23T12:51:29.49+00:00

Hi,

I have purchased them via third party and its for Office 2024 Pro Plus

This is the first time installing this.

Regards

Tracy
EmilyS726 233.2K Reputation points Independent Advisor

2026-04-23T13:08:40.6733333+00:00

Tracy, the issue is the Pro Plus license. This version of Office is part of a volume licensing program, which is sold to organizations as a whole and intended only for use by their internal users.

Some third-party sellers resell these licenses individually, which they are not supposed to do. That violates the licensing terms, and in many cases these copies are treated as improperly distributed or invalid outside of the organization they were issued to.

Because of that, it will not activate using the standard consumer activation process. Volume licenses use a different activation method that typically requires the organization’s IT admin to manage.

Given the situation, you may want to request a refund from the seller you bought the license from.

Answer 1

AI answer

For Office one-time purchases (non-subscription), the “telephone activation is no longer supported for your product” message means the built‑in phone option in the wizard cannot be used directly.

Next steps:

Use the country/region phone list instead of the wizard number Go to the Office activation phone list and look up the correct number for the country/region. If the number shown in the wizard is busy or drops the call, use the corresponding toll‑free or toll number from the table for that country/region and call again.
When connected
- Choose the option for product activation.
- Provide the installation ID shown in the Office activation wizard.
- Enter the confirmation ID given by the automated system/agent back into the wizard to complete activation.
If all phone numbers for the country fail The article explicitly asks to report non‑working numbers using the “Was this information helpful?” feedback section at the bottom of the page, including the phone number and country/region, so Microsoft can correct the issue. Then retry later or use a different working number if available for the region.

If possible, activation over the Internet is still the primary method: enter the product key in Office, choose “Activate by using the Internet,” and let the wizard contact Microsoft’s servers. A valid, unused key should activate immediately.

References:

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ACTIVATION NUMBER

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