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Printer/Scanner no longer working in Windows 11. Have new HP OfficeJetPro 8125E printer and it previously worked with new Asus all in one computer but stopped working
Printer was installed fine, working fine, than after a few months it just stopped communicating with computer. Both are new products. Both are working fine on their own and NOT BROKEN in anyway. They just stopped communicating and I can't figure out why.
That doesn't answer the questions I asked though.
I need to know, can you print from another device, such as your phone? This is an important step to narrow down the direction of troubleshooting, to see if the troubleshooting needs to be on the printer side, or on Windows side on this particular computer.
Just telling me it doesn't communicate or not working is not helping me narrow down the issue.
Hello
Can you first, if possible, confirm that you can print from a different device, such as your phone, or another computer? Just want to make sure the issue is not on the printer itself.
If it works with a different device but not your computer, consider removing the printer, reinstall the software (driver) from HP https://support.hp.com/sk-en/drivers/swdetails/hp-officejet-pro-8120e-all-in-one-printer-series/model/2101446613/swItemId/mp-309230-19
See if that makes any difference.
So what's not working Laurie, not working from phone and other devices, or did you run into trouble installing, or installation went through but it sitll wouldn't print?
