please help

Question

how can i enter the minecraft code where i enter it

Answer 1

Hello, shihab Al Abri.

If the solutions suggested by "Q&A Assist" do not work, I recommend contacting Minecraft support directly by filling out the form on the page https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Answer 2

To enter (redeem) a Minecraft or Microsoft gift code, redeem it to the Microsoft account used for Minecraft.

Follow one of these methods:

Method 1: Redeem website

1. Go to https://redeem.microsoft.com in a web browser.
2. Sign in with the same Microsoft account used for Minecraft.
3. Enter or paste the 25-character code.
4. Select Next and follow the prompts to finish.

Method 2: Microsoft account site

1. Go to Microsoft account and sign in.
2. Open Subscriptions.
3. Select Redeem a code or gift card. If it is not there, go to Payment & billing and select Redeem.
4. Enter or paste the 25-character code and select Next.

After redeeming, the content or balance is added to the account and can be used for Minecraft or other Microsoft Store purchases, depending on what the code is for.

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References:

• Redeem a gift card or code to your Microsoft account
• Use a screen reader to manage your account billing and subscriptions