Security Update issue

Question

Why does the update 2026-05 security update (KB5089544) (26200.8457) fail to update? Tried several times and it does not update. What is the problem?

Answer 1

Greetings!

I'm Christine, I'll be happy to assist you. Sorry to hear that you're getting error when installing Windows updates. This error usually means that the file needed is damaged or corrupted. No worries, I'll do my best to help you.

Have you tried to run the Troubleshooter already?

Please follow the steps below:

1. Windows Update Troubleshooter

Windows 11

Please Click Start menu and type Troubleshoot

Hit Other troubleshooters

And select Windows Update

Finally, Run the troubleshooter

Please check if the issue persists

2. Please click Start menu and type CMD, right click on it and choose Run as Admin, please paste the command below and hit enter.

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

Please wait for it to finish and repair the system files.

Once done, please paste the command below and hit enter.

sfc /scannow

Please wait to finish.

Check if the issue persists.

3. Reset Windows update services:

Please click start menu and type cmd, right click on it and choose run with admin

Kindly copy and paste the command lines below and hit enter:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Please check if the issue persists.

4. Please try to perform an in place upgrade. In place upgrade will install the new features or updates of Windows it will also fix corrupted system files. Kindly check the steps below:

Video on how to perform in place upgrade:

https://www.youtube.com/watch?v=CAOwN68AInE&feature=youtu.be

Please go to https://www.microsoft.com/en-us/software-download/windows11

Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO)

• Once you're able to download the ISO, please right click and open it
• Please look setup.exe and run it
• Select yes if you will will be asked for User Control
• Choose Next to Continue
• Please read the License Agreement and once done, hit Accept
• Please wait until the setup program is done and it will check if your device space is enough for the update
• You will see the Ready to install page, please ensure that the Keep personal files and apps has been checked.
• Lastly, click INSTALL and follow the prompt.
• It will restart your device several times, please wait for it to finish.

This may take sometime depends on your connection or the performance of your device.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

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