Hi. I'm David, and I'm happy to help you.
To be able to assist you better, share a screenshot of the "Recording" tab of the sound options.
- Press "Windows + R", type
mmsys.cpland press Enter; - Select the "Recording" tab and take the screenshot.
Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Then, open the Device Manager (Press "Windows + X" and select "Device Manager") and see if there are any devices labeled "Unknown Device" or with warning signs. Click the arrow to the left of each category icon to expand it and see the devices it contains.
Share a screenshot of what you find.
Also. What is the manufacturer and model of your laptop?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.