365 subscription

Question

I recently purchased a Microsoft 365 personal subscription for the wrong email account. how do I switch it to the correct account?

Answer 1

When a Microsoft 365 subscription is purchased or activated, that becomes permanently associated to the Microsoft account used as a digital licence and there is no native process provided to move the subscription to another Microsoft account.

The best option would be to use the steps provided on this link to cancel the subscription, then purchase a new subscription on the correct Microsoft account.

The steps to cancel a Microsoft 365 subscription are provided on this link, and while managing the subscription, ensure you cancel the recurring billing on that subscription.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

Then you should receive a pro-rata refund, you can check your eligibility for a refund on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription